Adrian Thompson Email & Phone Number

Sydney, New South Wales, Australia

• Responsible for the operations of the boutique strata management company which comprises of over 75 strata buildings with over 2200 units. • Day to day responsibilities include systems, payroll and human resources, contract pricing and negotiation, marketing, trust accounting, finance, office management, and customer service. • Develop and maintain relationships with technology and banking partners, strata committee and board members.

Sydney, New South Wales, Australia

• Responsible for executing performance, strategy and alignment of StayWell’s revenue-generating departments for Prince Akatoki, Park Regis and Leisure Inn brands globally.• Performed feasibility analysis of new hotel developments by providing top line revenue, forecasts, room mix and distribution opportunities.• Heavily involved in the recommendation, analysis, and tender process on the merging of StayWell and Prince Hotels globally to help align a chain of 128 hotels worldwide.

Sydney, New South Wales, Australia

• Responsible for managing trust accounts and all financial aspects of the strata business – including accounting and levy generation. This consisted of over 1,900 lots across 55 strata buildings. Other responsibilities included office management, systems, and payroll.

Sydney, Australia

• Responsible for overall pricing, inventory management and distribution for over 5,000 suites across 18 hotels with a top-line revenue more than $500 million annually.• Manage, train, and develop a team of 6 Area Revenue Managers and 3 Group Reservations team members.• Responsible for all revenue management reports, budgets, and forecasting.• Selection, setup and administrator for property management system, central reservation system and online booking engine.• Guide sales team on sell strategy for corporate travel and conference groups.• Heavily involved with the rebranding to Meriton Suites and many other operations initiatives.

Sydney, Australia

• Responsible for pricing, inventory management and distribution for a portfolio of 5 hotels and 100+ holiday homes and villas including: qualia, Reef View Hotel, Beach Club, The Bungalows, Whitsunday Holiday Apartments, Yacht Club and Hamilton Island Holiday Homes.• Key involvement with top line revenue decision and sales strategies, rooms revenue budgeting and forecasting.• Manage, train and develop a team of one Revenue Manager and a Revenue Analyst.

Melbourne, Australia

For one semester, one night a week, I taught at TAFE. Subjects included: Guest Services, Service Quality for Diploma of Hospitality (Management).

Melbourne, Australia

Pacific International Suites Melbourne (150 rooms)• Responsible for the management of Front Desk, Reservations, Housekeeping and Guest Services teams of a busy all-suite Melbourne CBD business hotel. • Delivering strong leadership and development of hotel staff.• Ensuring top line revenue decisions and sales strategies, room revenue budgeting and forecasts were met.• Strong focus on customer service and experience.

Sydney, Australia

• Responsible for all pricing strategies, distribution, and service training. • Set up of central reservations office, Epitome PMS and all revenue initiatives/relationships.

Doha, Qatar

The Ritz-Carlton, Doha (374 rooms)• Managed a large multi-cultural reservations team at the largest (at the time) luxury hotel in Doha, Qatar. Ongoing focus on exceptional customer service, training, and development. • Responsible for revenue management, budgeting, and forecasting, facilitating revenue meetings and initiatives.

Sydney, Australia

Stamford Plaza Sydney (314 rooms)• Managed a large reservations department of this extremely busy airport hotel. • Responsible for all training and development, pricing, distribution and room revenue budgets and forecasts. Also involved setup of Delphi sales and marketing system.

Sydney, Australia

Sydney Marriott Hotel (241 rooms)• Managed reservations department of the first Marriott branded full 2-way environment with MARSHA CRS and Micros-Fidelio. Also utilised DFS (Demand Forecasting System).• Responsible for training and development, GEM (group pricing evaluation), administrator for CRS and room revenue budgeting and forecasting.• Assisted in re-branding of Sydney Renaissance to Sydney Harbour Marriott by providing reservation training for MARSHA 2-way implementation.

The Ritz-Carlton, Marina del Rey (304 rooms)The Ritz-Carlton, Double Bay (140 rooms) The Ritz-Carlton, Cleveland (205 rooms)

Certificate Iv Training & Assessment Tae40110, Education

Activities and Societies: Updated requirements and changes.

Certificate Iv Training & Assessment Taa40104, Education

Activities and Societies: Porter & Valet Services, First Aid, Hotel Operations, Wine Appreciation, Responsible Service of Alcohol, Gaming.

Diploma, Hospitality Management

Activities and Societies: Quality Customer Service, Food Science, Cooking, Restaurant Operations, Front Office, Hotel Accounting, Food &.