Adrian Vale Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Alberta, Canada

• Diagnosed and repaired devices such as laptops and desktops with a focus on Lenovo and Dell products • Used a variety of tools and software such as BIOS diagnostics, manufacturer diagnostics, multiple stress testing software to accurately recreate hardware issues • Worked closely with Service Delivery Managers to ensure that escalated repairs were being handled with the utmost care • Coordinated with client’s Analysts to ensure the recreation of the diagnosed problem • Organized dates and times with clients to pick up non functional devices, and drop off repaired devices • Accurately recorded and documented steps taken, parts used, and the amount of time spent on repairs via ConnectWise ticketing system • Documented new processes with clarity to simplify the learning process for other technicians • Assisted in streamlining existing processes to reduce administration overhead • Ensured that SLAs of multiple clients were being followed to their standards

Edmonton, Alberta, Canada

• Organized new device setups for contract clients • Transferred client data from their old device to their new device via PCmover, external storage devices, and cloud services • Provided software support for clients by installing their requested specialty software and performing initial set ups • Imaged client devices into their respective OUs through PXE • Documented essential device information • Maintained BitLocker key management of new devices • Coordinated with Endpoint Support teams to troubleshoot unexpected network and software issues • Performed hardware diagnostics for desktops and laptops using vendor provided tools

Edmonton, Alberta, Canada

• Eradicated customer data from desktops, laptops, and mobile devices with the use of erasure software• Diagnosed and repaired desktops, laptops with various software and hardware problems• Ensured the destruction of identifiable customer data from received hardware

Edmonton, Alberta, Canada

• Assisted customers by accommodating to their needs when seeking their product • Organized and maintained product stocks in all aisles• Ensured and maintained the overall cleanliness of the store• Served as a cashier under busy hours while ensuring that the customers’ purchase is neatly and timely arranged• Carried objects of 30 lbs. and more

• Served as a cashier at the front window and drive-thru booth by taking orders while providing a positive experience for customers• Extensive experience with the POS system to perform cashier-related duties• Multi-tasked by managing customers, cashier tills, and food preparation within a fast-paced environment while maintaining a clean and sanitary environment• Ability to work while standing and walking for long periods of time• Assisted customers by accommodating to their needs during dining time• Addressed any arising issues from customers