Adrian Vale Email & Phone Number

Edmonton, Alberta, Canada

• Diagnosed and repaired devices such as laptops and desktops with a focus on Lenovo and Dell products
• Used a variety of tools and software such as BIOS diagnostics, manufacturer diagnostics, multiple stress testing software to accurately recreate hardware issues
• Worked closely with Service Delivery Managers to ensure that escalated repairs were being handled with the utmost care
• Coordinated with client’s Analysts to ensure the recreation of the diagnosed problem
• Organized dates and times with clients to pick up non functional devices, and drop off repaired devices
• Accurately recorded and documented steps taken, parts used, and the amount of time spent on repairs via ConnectWise ticketing system

Edmonton, Alberta, Canada

• Organized new device setups for contract clients
• Transferred client data from their old device to their new device via PCmover, external storage devices, and cloud services
• Provided software support for clients by installing their requested specialty software and performing initial set ups
• Imaged client devices into their respective OUs through PXE
• Documented essential device information
• Maintained BitLocker key management of new devices

Edmonton, Alberta, Canada

• Eradicated customer data from desktops, laptops, and mobile devices with the use of erasure software
• Diagnosed and repaired desktops, laptops with various software and hardware problems
• Ensured the destruction of identifiable customer data from received hardware

Edmonton, Alberta, Canada

• Assisted customers by accommodating to their needs when seeking their product
• Organized and maintained product stocks in all aisles
• Ensured and maintained the overall cleanliness of the store
• Served as a cashier under busy hours while ensuring that the customers’ purchase is neatly and timely arranged
• Carried objects of 30 lbs. and more

• Served as a cashier at the front window and drive-thru booth by taking orders while providing a positive experience for customers
• Extensive experience with the POS system to perform cashier-related duties
• Multi-tasked by managing customers, cashier tills, and food preparation within a fast-paced environment while maintaining a clean and sanitary environment
• Ability to work while standing and walking for long periods of time
• Assisted customers by accommodating to their needs during dining time
• Addressed any arising issues from customers