Managed and motivated employees to be productive and engaged in work, and maximized performance by monitoring daily activities and mentoring team members. Resolved staff member conflicts, actively listening to concerns and finding an appropriate middle ground. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Opened and closed the location and monitored shift changes to uphold successful operations strategies and maximize business success.

Managing an entire front of house team of a worldwide hospitality corporation by maintaining a professional, organized, and safe environment for guests and staff. Providing excellent service and being ready to assist in any and every capacity. Tracked daily sales transactions and invoices for accurate and updated financial reporting, including carefully counting cash. Met, greeted, and courage’s feedback from customers and used said feedback to implement positive changes within the establishment, as well as being able to quickly identify any problem situations and skillfully resolve them with the involved parties. Oversaw the front of house personnel to maintain adequate staffing and minimize overtime, while accomplishing multiple tasks within established timeframes.

Executed record filing system to improve document organization and management. Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient. Answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Scheduled office meetings and client appointments for staff teams. Created and maintained databases to track and record customer data. Assisted coworkers with special tasks, going above and beyond on a daily basis.