Serve as steward of data and information.Educate information producers, users, and consumers.Collect, plan, evaluate, analyze, interpret, and report data and information needs.Serve as EvaluationKIT administrator responsible for deploying and administrating student course evaluations • Responsible for creating graphs and tables to easily display and summarize data such as student enrollment trends, enrollment by degree level, and retention rates.Evaluate internal opportunities for process/technical improvements Update queries and reports to fulfill recurring data needs for internal reporting requirements. Responsible for maintaining and updating documents published on Institutional Research (IR) webpage.Responsible for studying and understanding the University’s business processes while working to implement changes to streamline processes. Develop wireframes and process flow diagramsSupport Director in developing research plans and projects with purpose to assist and enhance department and institution needs.

- Ensure that the use of business intelligence applications enhance business decision making capabilities - Manage meta-data, data integration, and analytics reporting to ensure the solutions meet and/or exceeds technical and business specifications - Develop, test, maintain, enhance, and support Business Intelligence (BI) application including Oracle Administration Console, Oracle Enterprise Manager, and dashboards- Identify, researcher, and resolve technical problems- Work with stakeholders to understand and gather their information needs. Translate requirements into technical and functional designs for back-end and front-end solutions- Collaborate with data stewards, external vendors, and business users to resolve data questions/issues- Create front-end solutions (traditional reports, dashboards, etc) to support the business use of data- Provide analysis and time estimates for new project requests, as well as provide progress report for ongoing projects - Responsible for end-user training, support, and documentation

- Deployed and maintained security cameras, cisco switches, and cisco wireless access points- Responsible for creating cost analysis for purchase of infrastructure equipment (Ex. access points, 10GBase STP+ modules, switches, and multimode/singlemode fiber)- Served as assistant project manager for campus wide wireless upgrade- Served on Student Orientation revamp implementation committee - Provided tier-two support and training to faculty and staff- Assisted with management of virtualization technologies (e.g.VMware and Citrix)- Managed data center science (power, temperature, & hard drive performance)- Recorded, tracked and documented Cisco switches IP addresses & serial numbers - Managed and maintained wireless network (WLAN) for the purpose of ensuring efficiency operations- Responsible for creating and revising campus network Physical Infrastructure using AutoCAD - Managed portions of Blackboard Transaction Systems environment

-Troubleshoot, identified, and resolved internal & external customer issues- Assisted with installation, upgrades, configuration, and deployment of laptops, personal computers and workstations- Provided technical support, troubleshot user problems, and determined appropriate and most expeditious path for solution- Collected currency from Value Transfer System (VTS) campus wide- Processed, reconciled, and reported currency collected- Assisted with the installation of campus wide security camera system- Ensured security cameras are properly maintained and meet applicable industry codes and standards- Applied expertise through the use of Enterprise Resource Planning (ERP) systems

Responsible for providing efficient IT support to faculty and students. Performed software updates, installed security cameras, and assisted faculty and students with online course issues.

Collected data and performed studies to compare accumulating index prices between Georgia and other states. Communicated effectively to youth in the community encouraging leadership, entrepreneurship, and financial literacy.

Provided secondary support to greet and assist customers and vendors. Attended city commissioner meetings, shadowed Ward 3 Commissioner, and performed varies administrative duties.