Adrian Weeks Email & Phone Number

Wilmington, Delaware, United States

• Review Tier 2 and Tier 3 cases prior to closure to ensure all processes and procedures have been followed and documented appropriately• Initiate Review from Legal, Compliance and Risk Partners• Complete QA Reviews for each associate and provide appropriate case feedback• Conduct complex case reviews, problem solve and find the root cause of a complaint• Complete necessary research on all Targeted Reviews to ensure complaints were handled appropriately• Identify trends and training needs to improve the customer and associate experience

San Diego, Ca & Philadelphia, Pennsylvania, United States

Engage and connect with Customers through front-line assistance including, but not limited to, answering questions, providing technical service and solutions, and delivering information about our products and services while being friendly, approachable and digitally-savvy.

Wilmington, Delaware, United States

Managed escalated areas of concern for customers requiring a higher level of expertise in order to resolve their issues quickly

Wilmington Manor, Delaware, United States

Improved the Customer Experience by providing all Customers with consistent and accurate information while using any opportunity to sell or cross-sell accounts based on customer needs.

Delaware

• Achieve overall store sales goals and service objectives• Manage and grow Professional Customer relationships/sales, including building and holding team accountable to executing Customer action plans• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store Team Members• Ensure execution of all inventory and operational standards• Coach all Team Members to deliver on Customer expectations (DIY and Professional)

Various Locations Within New Castle County, De

• Overall store retail/commercial management, supervision, and policy implementation• Financial management – manage, analyze and reconcile monthly P&L statements• Employee staffing, training, and development• Inventory management• Customer service leadership

Computer Systems Analysis

Bachelor Of Arts - Ba, Sociology/Criminal Justice