Key Responsibilities:• Delivers a remarkable customer experience through handling claims involving injury• Investigates, evaluates, negotiates, and settles auto claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, correspondence, in person, or various electronic media• Applies knowledge of policies, procedures. laws, statutes, and insurance regulations when determining coverage, liability, damages of injury (first and third party) and property damage • Recognizes and reviews claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendors. • Uses various electronic resources for claim handling Works in partnership with and provides instruction to claim associatesItems of Note:• Completes all applicable training• Fulfills state licensing and continuing education requirements, as applicable• Job may require travel overnight via commercial transportation or driving motor vehicles to any office locations where the Company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars • May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates

• Manage and overlook the team of instructors and staff members.• Create the class plans and curriculum to be taught.• Teach Majority of the classes.• Train new staff member and instructors in how to teach the way the company sees as quality.• Teach the staff how to communicate and serve the customers.• Schedule Staff Schedule and meetings. • Handle any unforeseen situations that may arise within the staff or with customers.• Build Relationships with Public Schools. Help out through Partners in Education.• Brainstorm different and effective methods of marketing. Help to execute said marketing strategies. • Train and organize the Competition and Demostration Team for the school.• Come up with ideas for events to bring the families together within our clientele and the surrounding community.

• Initiates FMLA claims; tracks and codes documentation in accordance with internal workflow processes.• Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations.• Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client.• Communicates decisions and on-going expectations with claimants and clients.• Maintains professional client relationships.• Performs other duties as assigned.• Supports the organization's quality program(s).

• Initiates FMLA claims; tracks and codes documentation in accordance with internal workflow processes.• Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations.• Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client.• Communicates decisions and on-going expectations with claimants and clients.• Maintains professional client relationships.• Performs other duties as assigned.• Supports the organization's quality program(s).

•Maintain confidentiality and security of claimant’s Personal Identifiable Information•Meet established deadlines for responding to customer inquiries•Prioritize multiple inquiries by developing systematic approach to multi-tasking•Use analytical problem-solving skills to resolve customer issues•Refer to established statutory laws, guidelines, directives and policies when responding to customers•Respond respectively, carefully, and effectively to handle all customer inquiries via phone•Provide excellent customer service through active listening

• Manage and overlook the team of instructors and staff members.• Create the class plans and curriculum to be taught.• Teach Majority of the classes.• Train new staff member and instructors in how to teach the way the company sees as quality.• Teach the staff how to communicate and serve the customers.• Schedule Staff Schedule and meetings. • Handle any unforeseen situations that may arise within the staff or with customers.• Build Relationships with Public Schools. Help out through Partners in Education.• Brainstorm different and effective methods of marketing. Help to execute said marketing strategies. • Train and organize the Competition and Demostration Team for the school.• Come up with ideas for events to bring the families together within our clientele and the surrounding community.