I was responsible for managing and developing a team of HR Administrators to provide a comprehensive HR Support to all functions and support the implementation of the HR plan through the provision of data and implementation of policies to approximately 11,500 employees. • Managed a team of HR Administrators to provide comprehensive HR support service to approximately 11,000 employees based in the Retail and Head Office divisions.• Conducted regular 1-2-1s with team members, incorporating coaching and mentoring sessions.• Held weekly team meetings and feed back to the HR Manager regarding any team activities and workload, highlighting any resource issues.• Issued offer letters, T & C’s, check references and liaise with new employees and line managers to carry out pre-employment checks for employees graded clerical to Senior Manager level.• Processed starters, leavers and payroll amendments to ensure accurate and timely payment of all employees.• Run daily SAM New Starter and Leaver reports, circulating to the Coral HRSS team for action.• Produced a number reports as requested by key stakeholders in Head Office.• Provided advice on policies and procedures to employees, face to face, via email or telephone.• Maintained accurate electronic personnel files, ensuring accurate labeling of documentation, archiving when appropriate• Processed Compromise Agreements with payroll and file electronically and in employees personal file.• Provided support to the Reward team in processing employee benefits.• Maintained and monitor employment updates including maternity, secondments and temporary contracts, identifying actions for Pse and correspondence as and when required.• Liaised with all other teams within Transactional Services and the wider Coral HR teams within the division.• Provided general support to the wider HR team with project work and undertake any special projects as requested by the HR Manager – Support Services.

Represented 249 employees who TUPE Transferred from Egg/Citi to Barclaycard. • Attended all the collective consultation meetings on Derby site• Gathered questions from all colleagues and helped disseminate information• Acted as liaison between colleagues and the business• Provided advice and support to management and representation for employees on a range of disciplinary issues

I supported HR, managers and employees with HR practices, company policies and performance management. Based in Derby, the company employed approximately 1500 employees which I represented. Increased employee involvement in change initiatives and business decisions. This role was completed alongside Learning Partner role. Disciplinaries • Provided advice and support to line managers and employees on a range of disciplinary issues, such as performance management; sexual harassment; disability discrimination; bullying; behavioral issues, absence issues, fraud, drugs use, job capability • Advised on issues up to, and including, dismissal, and appeals• Attended, and represented at disciplinary hearings and meetings• Caseload of 1 disciplinary case per month, on averageGrievances • Providing advice & support to managers and employees on a number of grievance issues, such as bullying, verbal and sexual harassment, fraud up to and including dismissal• Involved in approximately in two grievances per year Absence/sickness Management• Supported management with absence issues• Long term sickness – Completed home visits, return to work and referrals to Occupational healthPerformance Management • Supported managers with processBusiness meetings • Attended quarterly meetings and contributed to discussions regarding company strategy, business change, employee issues and results• Sought views and listened to individuals and groups, feeding through to appropriate channels• Attended weekly 90 day consultation and contributed to consultation matterTUPE• Part of the Egg Consultation Committee supporting the TUPE process transferring approximately 700 employees from Citi to Barclaycard• Attended and contributed to group consultation meetings• Contributed to the harmonisation of contractRedundancies• Attended and contributed to group consultation meetings• Supported approximately 1200 employees through the redundancy process

Co-ordinated, designed, controlled and delivered high quality training and coaching for over 70 employees within the Complaints Department and other UK and offshore business areas. Achievements• Diners Complaints – developed, designed and delivered the Diners Complaint workshop to Managers who would train teams in London, Barcelona and Chennai over 2 months. • Claim process training – designed and delivered Claims processes training to offshore teams via telephone to maintain competencies and ensure smooth transition of work India. • Respond Training – developed, designed and delivered Respond system training for recording complaints and feedback to meet Financial Services Authority regulations. • Planned, maintained and version controlled training library ensuring information is kept up to date in within the service level agreements.• Administered training materials for preparation of delivering training/briefing and liaised with managers and resource teams to arrange training schedules with reduced or no impact on availability and call volume.• Delivered high quality training and facilitation for UK and offshore employee inductions and up-skilling to enhance employee knowledge and competency to successfully resolve complaints within first contact thus reducing costs to the business.• Recruited temporary staff to help reduce the PPI pipeline whilst maintaining standards.• Supervised a team of 15, developing individual performance through effective coaching.• Improved management of development issues and use of training to improve quality and compliance by networking with Team Leaders and Managers.• Updated complaints training material with Communication Officers to enhance support available to advisers, improved complaints handling and address knowledge gaps prior to migration.• Prevented single point process failures post migration by completing an evidence knowledge skills matrix within complaints department.

I was an Associate for the following customer services - Research & Design, Complaints, Mortgages, Investments, Savings, Borrowing Team