Worked here previously 2004 to 2011 and returned again 2017• A Mega Dealership with over 100 vehicles in the workshop per day, working to tight deadlines with a focus on repair resolution at source• Full management responsibility of 33 staff (technicians, service advisors & apprenticeship) with a focus on customer satisfaction (rigorously monitored), setting competitive targets & supporting teams to achieve; provided hands-on technical training & development to teams

• Service & new business development focused for the Truck Dealership, out of 13 dealerships, won Dealership of the Year in 2014• Full management function of the commercial vehicle Service Department alongside further developing the client base, arranging new client visits with prospective Fleet Managers & negotiating SLA

• Managing a fleet of 50 vehicles• Full reporting & management function of all drivers & drivers mates, monitoring tracking devices & ensuring that all fleet routes were correct (time & cost based)• Simultaneously managed a small team of repair technicians for vehicle repairs