Adriana Baffa Email & Phone Number

Denmark

Denmark

Copenhagen Area, Denmark

Report to the Operation Director, leading a team of 20 coordinators and 2 supervisors.Is responsible for the Order Management of all FMC products in the regionLeader of Sales Operation and Execution meetings Led the implementation of SAP S4 OTC Led centralization of all Order Management tasks of Europe, Middle East and Africa in Copenhagen Leader of an international team with 9 different nationalitiesWas responsible for SAP PD4 implementation (SD) Is responsible for the short term period forecast, conciliation between Orders and Inventory/ProductionIs responsible for the team that issues all the documents between factories and countries in EU, Middle East and Africa (direct shipment flows)Was responsible to hire and train 13 employees in Copenhagen.

Campinas Area, Brazil

Reported to the Supply Chain Director, leading a team of 15 Was responsible for Customer Service and Order Cycle of all FMC productsLead the Voice Project implementation (ATP (available to promise)) Fulfillment Management and Order Tracking (web portal to Customers)Was responsible fot the Service Level IndicatorsWas responsible for the forecast of short term period (Sales Planning)

São Paulo Area, Brazil

Reported to the Supply Chain Director, leading a team of 50 subordinates.Was responsible for Customer Service of all the Monsanto productsWas responsible for the whole Order CycleProject Lead of the CRM implementation and Logistic Call CenterProject Lead of the new methodology of Order Cycle and KPIsLead the cell of value capture to soybean royalty in Brazil

São Paulo Area, Brazil

Was responsible for the Demand Planning, Demand Resource Planning and Deployment process of all products in Brazil, and for the Sales and Operation Planning process involving the Marketing, Finance, Manufacturing and Customer Operation areas.Was responsible for inventory availability (inventory level), inventory losses and costs. Was co responsible for order management area.Implemented a new global system of demand management include sell in and sell out analysis.Was responsible for customer collaborative demand with main customers, working together with sales team.Was working with business intelligence to better understand the consumer expectation to improve service level.

São Paulo Area, Brazil

Was responsible for the Demand Planning, Demand Resource Planning and Deployment process of all the Ice Cream products in Brazil, and for the Sales and Operation Planning process involving the Marketing, Finance, Manufacturing and Customer Operation areas.Was responsible for inventory availability (inventory level), inventory losses and costs. Reduced losses due to write-offs and product expiration (25% reduction) by reducing the inventory days and improving forecast accuracy.Increased inventory availability in the summer for the most important items (98% product availability).

São Paulo Area, Brazil

Was responsible for managing third parties in servicing/supporting transportation service providers; for creating the back feeding system of calls/complaints placed aimed at improving logistics processes and the service level perceived by customers. Reduced the return, redelivery and permanence rate by roughly 10%.Improved the service level perceived by users (salespeople) as indicated in the satisfaction survey.

São Paulo Area, Brazil

Reporting to the Supply Chain Projects Director, led a team of five subordinates.Was responsible for creating a centralized customer service model to solve logistics problems.Participated in designing the new distribution model – unifying the warehousing and distribution of different product categories.Was responsible for contracting and training the new customer service team and for training the interface areas in the new model.The pilot project was approved and expanded throughout Brazil.

Education record

On Going, Mba - Business And Project Managment

Education record