Adriana Devillavicencio Email & Phone Number

Orlando, Florida, United States

Orlando, Florida Area

Orlando, Florida

• Performing weekly training updates for current team members
• Designing new training material to assist entire team in ensuring full knowledge of daily procedures
• Providing exceptional service and enhance the guest experience by fulfilling special requests
• Collaborating with maintenance, housekeeping, and security to resolve request and issues efficiently
• Resolving guest service issues and complaints in a timely manner

Orlando, FL

• Received The BRAVO award for July 2014
• Aided in TSAT initiatives to keep workplace fun while maintaining goals
• Increased revenue over budget consistently by executing upselling strategies
• Motivated 25 team members to provide unforgettable guest experiences
• Managed labor budget and warranted no overtime produced
• Reconciled $10K safe daily, generated $8K in daily sales and complied end-of-day financial reports

Kissimmee, FL

• Received recognition for guest service and recovery from cast members and leadership team via (4) Keys cards
• Provided world class guest service in accordance to Disney’s (4) Keys; Safety, Courtesy, Show and Efficiency
• Oversaw daily operation of several attractions to ensure proper staffing, capacity and standards were being met
• Provided for the safety of thousands of guests while satisfying the area’s efficiency goals of achieving “Guest Carried Targets” per attraction based on park attendance

Hialeah, FL

• Expert in front desk office setting of a large, multi-practice medical office
• Resolved system issues when programs hit a down time
• Coordinated physician schedules and maintained patient flow by communication arrivals or delays
• Scheduled, rescheduled, and verified patient appointments

Miami, FL

• Compiled commissions and bonuses for payouts to a team of over 100
• Maintained upmost discretion when dealing with sensitive topics
• Managed data retention to comply with corporate policies and procedures
• Coordinated meetings, appointments, and special events

Miramar, FL

• Awarded Top Shift Leader for Cold Stone Creamery, August 2008
• Motivated and evaluated the performance of associates
• Supervised 3-7 associates on average, and generated average $60K monthly
• Received numerous Customer Satisfaction recognition awards from customer feedback to Cold Stone HQ 2006-2008

Pembroke Pines, FL

• Temporary summer position
• Entered all enrollment applications and financial payment information for all summer camps within the city limits of Pembroke Pines, Fl
• Processed and prepared park and hall event rental payments and deposits
• Assisted event coordinator with the preparation for all summer events
• Assisted camp director with the preparation for all summer camp events

Bachelor’S Degree, Hospitality Administration/Management

Associate Of Arts (A.A.), General Studies

Activities and Societies: Participated in a Study Abroad Program in Urbino, Italy Summer 2010. Graduated with Honors. Dean's List, Spring.

Diploma, General Studies

Activities and Societies: National Honor Society (2007-2008), Thespians, Key Club, Drama Club Walked for the Cure of Cancer (Relay for.

General Studies

Activities and Societies: National Honor Society, 2005-2007