- Proactively inform Partner on any major change in the procedure- Prepares and presents metrics evolution monthly and quarterly presentations- Provide monthly activity reports, feedback and guidelines for metrics improvement- Advocate on the partner's behalf for bugs, feature requests and bug prioritization and tickets- Providing account management at scale to strengthen the relationship with partner , gather insights (escalations, quality, case deflection) and improve CES… Show more - Proactively inform Partner on any major change in the procedure- Prepares and presents metrics evolution monthly and quarterly presentations- Provide monthly activity reports, feedback and guidelines for metrics improvement- Advocate on the partner's behalf for bugs, feature requests and bug prioritization and tickets- Providing account management at scale to strengthen the relationship with partner , gather insights (escalations, quality, case deflection) and improve CES with our partnerspack of office application support- Act as a liaison and facilitate internal Google teams to support the customer in any technical or administrative needs including but not limited to project ownership, legal term changes, and billing issues/changes-audit and update the knowledge base quarterly Show less

- Guide Sales and implement optimal catalogue structure- Proactively informs Sales/Customer on any major change in offering or pricing-Performs triage on issues and redirects to appropriate teams- Provide customized portal training- Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities- Supports the team for timely closure of all cases impacting the team’s KPIs- Prepares and presents metrics evolution monthly… Show more - Guide Sales and implement optimal catalogue structure- Proactively informs Sales/Customer on any major change in offering or pricing-Performs triage on issues and redirects to appropriate teams- Provide customized portal training- Acts as single point of contact on issues regarding offering, catalog, B2B portal access and capabilities- Supports the team for timely closure of all cases impacting the team’s KPIs- Prepares and presents metrics evolution monthly presentations- Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency Show less

-Ensuring the continuity of the business by resolving issues such as: opening support tickets in Jira or Zendesk in order to help employees fix certain issues by alerting the relevant department; enabling ipwhite-listing in new offices, granting or changing user permissions from the system, helping partnersor affiliates solve local issues such as incomplete upload of database to the system.

-increasing the clients portfolio by promoting the company and its services by promoting the companies services world wide thru the phone.-respecting the Company procedure from the moment of the first contact with the client until he was passed to the Retention Department.-participating in the Know Your Client (KYC) by submitting the necessary documentation of the client to the relevant departments.-keeping up to date with relevant information for clients by making the daily… Show more -increasing the clients portfolio by promoting the company and its services by promoting the companies services world wide thru the phone.-respecting the Company procedure from the moment of the first contact with the client until he was passed to the Retention Department.-participating in the Know Your Client (KYC) by submitting the necessary documentation of the client to the relevant departments.-keeping up to date with relevant information for clients by making the daily analysis of the Market of derivative financial instruments.-insuring the personal target was reached each month. Show less

-Proactive and direct approach towards clients in order to promote the credit "Bonus Card'' -active increase of the client portfolio through benefit presentation -exceeding the personal monthly target with 13% by activating 17 cards instead of 15 cards. -exercising my attention to details by filling in all the documents required by the company and helping the clients obtaining it. -insuring the process flow by checking the documents and prioritizing the tasks from the client to… Show more -Proactive and direct approach towards clients in order to promote the credit "Bonus Card'' -active increase of the client portfolio through benefit presentation -exceeding the personal monthly target with 13% by activating 17 cards instead of 15 cards. -exercising my attention to details by filling in all the documents required by the company and helping the clients obtaining it. -insuring the process flow by checking the documents and prioritizing the tasks from the client to the Analysis Department. -keeping the track of the process by elaborating a specialty report and sending the the Head of the Department. Show less