Reporting Analyst
Current• Preparation of periodic reports for management, including analyses of service performance and health indicators.• Presenting information in an easily understandable format (charts, tables) for various audiences.• Tracking key performance indicators (KPIs) relevant to health insurance services.• Evaluating the effectiveness of insurance programs and customer satisfaction.• Collaborating with customer service, operations, and product development teams to gather relevant information and ensure data accuracy.• Participating in interdepartmental meetings to discuss performance and improvement strategies.• Identifying opportunities for automation and optimization of reporting processes.• Verifying and validating data to ensure compliance with legal regulations and internal company standards.