Driving the sale of properties on a consultancy basis for this Middle Eastern real estate developer, whose portfolio includes the Cayan Tower, a 306-metre, 75-story skyscraper in Dubai.- Delivered tours and presented properties to potential clients, assisting them with selecting properties in line with their requirements and budget- Monitored market changes and identified emerging opportunities to drive business performance- Prepared tenancy and sales documents in line with UAE legislative requirements- Provided swift responses to queries via phone and in person, maintaining a professional approach while engaging with potential clients- Offered advice to clients on the property market and liaised with banks regarding mortgagesKey Achievements- Closed 11 sales within one month and consistently exceeded monthly sales targets, with an average of 4 transactions per month- Managed the sale of a £1M property in Cayan Tower

Managing daily operations and revamping processes within the Business Centre, which was occupied by 54 companies.- Optimised profitability and operational efficiency by generating sales and implementing new processes- Provided leadership to a team of 17 staff members and delivered bespoke training to improve staff capabilities- Implemented a customer-driven culture into the workforce, which was focused on meeting customers’ needs- Introduced new services, including company sponsorship and company formation- Executed upselling strategies to maximise revenue and obtained new leads through local companies, partnerships and brokers- Met customer retention metrics by forging and maintaining robust relationships- Managed P&L and participated in monthly business reviews; reduced costs by introducing changes after evaluating expenditureKey Achievements- Identified poor levels of service and customer satisfaction by establishing meetings with clients after joining the company; 95% of clients were not pleased with the services and 50% did not intend to renew their contracts; implemented resolutions to their issues, which ranged from improving internet connection by updating systems to introducing secretarial services to the centre; following this, achieved an 80% client retention rate and high levels of customer satisfaction- Increased the number of clients within the Business Centre from 26 to 54 within 6 months by enhancing the Centre’s reputation and offering solutions in line with clients’ requirements

Exceeding sales targets on a consistent basis and optimising the sales process for this Qatar-based real estate company.- Consulted with potential clients and presented properties while providing advice and guidance regarding market conditions, prices and legislative requirements- Generated growth by identifying new business opportunities and developing new sales strategies- Executed training programmes and delivered inductions to new starters- Delivered presentations to clients to showcase properties and offer guidance on their options- Identified areas with the potential for improvementKey Achievements- Consistently achieved the monthly target of closing 3 transactions per month- Generated 300,000 AED in commission after closing the highest transaction in the company’s history

Managing recruitment campaigns alongside on-board cabin crew activities, spending two months assigned to recruitment operations and two/three weeks in cabin crew roles.- Acquiring talented personnel to meet the requirements of the company, regularly travelling abroad to locations such as the UK, Japan, China and Russia for recruitment projects- Managed all aspects of the recruitment process while leading activities associated with recruitment, such as analysing application forms- Interviewed and selected over 800 candidates, conducting up to 80 interviews per month- Produced budget reports and communicated with candidates’ regarding the progress of their applicationKey Achievements- Responded to the airline’s shortage of recruitment staff by stepping in to perform recruitment tasks, eventually achieving promotion to manage the campaign

Managing the delivery of cabin crew services and providing excellent customer service while completing over 3,000 regional and international flights.- Led all facets of flight operations, from pre-flight booking and ground services to in-flight services and the preparation of legal documentation- Supervised up to 20 Crew Members while overseeing the delivery of high-class customer serviceKey Achievements- Selected to represent the airline at the inauguration of the Premium Terminal and chosen to operate the first flight of the newly acquired aircraft with Richard Quest and the CNN team onboard for the marketing campaign- Achieved promotion to Business Class cabin crew member within one year as a result of outstanding services- Promoted to Cabin Crew Senior within four years and received recognition for going ‘above and beyond’ to meet passenger expectations in terms of safety, comfort and well-being- Presented with various performance recognitions and personal thank you letters from passengers and managers