Adriana Bec Email & Phone Number

Toronto, Canada Area

Mississauga

Performed Windows and Unix administrative tasks in a multi-client environment, working 12.5-hour shifts in a 7 x 24 x 365 data center• Monitored 5 ticketing systems at once and responded to incidents in a timely manner• Verified, approved and implemented planned changes• VMware - created or removed (disposed) virtual machines based on change requests; changed VM configurations, took and removed snapshots, migrated virtual machines.• Worked on implementation of VMware in a Nutanix environment• Wintel - cleared disk space, expanded disks, performed manual patching, started services• Unix - resolved space issues on volumes, freed swap, restarted services, applied patches and performed system upgrades• Visually inspected physical servers in the data center for alerts and opened incidents if hardware issues were found• Contacted IMC for critical incidents, and transferred incidents that could not be resolved by ETOC to the appropriate teams• Administrative tasks - added changes to the calendar; updated the shift log and communicated outstanding issues to the next shift• Participated in clients' daily review calls and CAB conference calls• Wrote documentation for procedures to be performed by the ETOC team

Brampton

• Designed and implemented custom ClearQuest records at the request of other IT departments; wrote hooks and maintenance scripts in cqperl. • Performed CQ schema updates• Wrote integration scripts between ClearQuest and Harvest• Created, maintained, supported the Source Control Management infrastructure and procedures and aligned it with the SCM Process and IT Policies• Administered repositories, created branches, fixed merge issues• Automated builds and staging using Rational BuildForge• Participated in planning and architectural review meetings for projects to ensuring all platform requirements pertaining to Automated Build and Source Control Management needs are met• Participated in tools upgrades and performed regression testing• Automated user creation for SCM tools, by checking Outlook for the information of the new user and automatically sending the login info with links to documentation.• Trained developers and testers and wrote documentation for processes and tools • Provided second level user support for all CQ and Harvest issues

Toronto

• Wrote Oracle PL SQL stored procedures for in-house Test Management System, used by Rogers IT to track projects, test cases, defects and to deliver software changes to QA.• Developed code using VB.NET and Windows API for this in-house application• Performed End to End Integration Testing after the application was migrated from VB6 to VB.NET• Wrote design documentation to migrate the administrative part from Visual Basic 6 to VB.NET• Created and maintained intranet reports in ASP, VBScript or in VBA – based on data stored in Oracle and MS Access• Developed a standard Harvest project life cycle to store source code of Rogers' software applications in Harvest• Wrote user defined processes in pro C for Harvest and for integration with the Test Management System• Built applications, refreshed the development environments and performed code promotion to production staging • Generated training material for Harvest, by reorganizing and simplifying the HTML presentation from Computer Associates and adapting it to the life cycle used in Rogers• Documented processes used by the Software & Configuration Management team and maintained HTML help files• Provided user training and support for in-house testing tool and Harvest

Diploma, Computer Science

Master’S Degree, Computer Engineering