-Ensured excellent customer service levels throughout Client Servicing Team and all agency touch points, I was able to translate and understand client’s business challenges, and created strategic experiential (& integrated) plans to solve or improve business performance, demonstrated through clearly defined and measurable results.-Strong participation in company profitability (P&L) - making sure that all budgets were sufficient at the start of each client engagement, and that during each engagement, Account Servicing Team members were staying within appropriate ranges of profitability, while always delivering highest quality service and product, and was responsible for the direction, growth and development of all members of the assigned Account Servicing Team – including performance reviews, goal setting, professional education, motivation and engagement.-All the account servicing team provided clients with a continuous flow of key learnings and recommendations that improve their business and lead to closer partnerships with the agency.-Actively support the Business Development team on new program builds, as lead, through pitch process, to eventually take over and manage the program and client and effectively presented and sell agency work/proposals to client roster, assisted in the creation of project specific budgets and lead quarterly agency/client reviews to highlight performance, share category or industry insights that leaded to business driving conversations.

Lead and build a strong Account Servicing team and galvanize, motivate & inspire them to define, design and deliver best class strategy and delivery, managed a fully integrated team including business leads, account directors, account managers and PMs, builded and maintained outstanding customer relationships with assigned client(s) and partnered with the directive team to drive growth and enhance client, identifying potential new business opportunities.

Responsible of the account management team, helping our clients to understand how digital can help create competitive advantage for the business, client satisfaction, quality of service and making sure that all the work we do for our clients is delivered on time and on budget.

Worked with top-name client in close collaboration with them, to run several work streams, monitor quality and safeguard timely deliveries that turned projects into a success by managing the end-to-end production by bringing the in-house talents and teams together through excellent communication making sure great work was being produced.Main Clients: - Porsche-Citibanamex- Sanofi- Metlife- Danone