- Provided exceptional customer service by greeting guests, taking orders, and ensured that all food and beverage items were delivered promptly and accurately to customers.- Maintained a clean and organized dining area, processed payments using POS system, and collaborated with kitchen staff to ensure all guests’ requests were fulfilled, while keeping up in a fast-paced environment.- Planned/executed restaurant events and parties, including coordinating with customers to determine specific needs, recommending menu items, and ensuring event and all details were executed flawlessly.- Onboarded/trained new hires on customer service protocols, restaurant policies, menu items, safe food handling, and POS systems, which resulted in increased sales, higher customer satisfaction, and compliance with industry standards and regulations while ensuring smooth entrance onto the team for new member.

- Operated phone lines for takeout orders, provided excellent customer service, handled cash and credit card transitions, prepared beverages, handled customer inquiries in professional and courteous manner while maintaining a clean and organized counter area. - Responsible for taking catering orders and ensuring all details were communicated accurately with kitchen staff, while coordinating special requests, payment information, and pick up/delivery times while following up afterwards to ensure customer satisfaction. - Managed/tracked inventory by monitoring stock levels of food and beverage items in refrigerators to ensure the restaurant always had adequate supplies.- Onboarded/trained new hires on restaurant policies, customer service protocols, cash handling procedures, inventory management, resulting in increased efficiency and accuracy at the counter, while ensuring smooth entrance onto the team for new member. Recruited new team members by posting/creating job search announcements on social media platforms, like Instagram which resulted in higher applications submissions.