Adriana Paola Castaño Email and Phone Number
Adriana Paola Castaño work email
- Valid
Adriana Paola Castaño personal email
As a Negotiation and Conflict Management Specialist with a bachelor's degree in Finance andInternational Business, I have over 7 years of experience in strategic B2B relationship management,negotiation, customer experience management, and portfolio account management. Additionally, I am trilingual and possess excellent communication skills.I have a proven track record of expertise in ensuring high client satisfaction through effective communication, strategic problem-solving, and prompt, professional management. Also, managing complex negotiations, closing effective sales, and establishing strong business relationships. My experience includes organizational strategy development, team management, high-stakes cross-functional project execution, and information management.My analytical abilities are outstanding, and I focus on identifying good practices and mitigating risks to protect commercial operations. I have remarkable empathy, versatility, and leadership skills, making me a proficient communicator adept at navigating diverse global contexts and employing a consultative approach to address complex business challenges. I am results-oriented, self-motivated, and prepared to work under pressure, with a proven ability to lead high-performance teams.
Perkup 💜
View- Website:
- getperkup.com
- Employees:
- 4
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Customer Success ManagerPerkup 💜 Mar 2024 - PresentArgentina -
Portfolio Account ManagerBdev Ventures Nov 2022 - Jan 2024Responsible for being the primary liaison and main point of contact between C-level startup teams and BDev Ventures to ensure alignment with investment criteria and fulfillment of expectations.- Employ a consultative approach to identify, analyze, and resolve complex business challenges within theventure capital and investment market, fostering effective problem-solving and decision-making.- Conduct thorough market research to identify emerging trends, technologies… Show more Responsible for being the primary liaison and main point of contact between C-level startup teams and BDev Ventures to ensure alignment with investment criteria and fulfillment of expectations.- Employ a consultative approach to identify, analyze, and resolve complex business challenges within theventure capital and investment market, fostering effective problem-solving and decision-making.- Conduct thorough market research to identify emerging trends, technologies, opportunities, and threats impacting the global business, providing essential insights for strategic decision-making.- Actively involve and communicate with a wide range of stakeholders, guaranteeing clear reporting and updates on organization-wide projects and efforts, nurturing productive teamwork and cohesion. Show less -
Senior Vip ConsultantMetlife Apr 2022 - Dec 2022ColombiaResponsible for advising clients on promoting and marketing MetLife products and brands, performing situational analysis, and offering solutions, according to their expectations.- Foster and promote strong connections with high-earning clientele, facilitating effective engagement with various stakeholders in divisional projects and initiatives. This ensures mutual contentment and harmonization with the organization's overarching objectives.- Utilize refined consultative abilities to… Show more Responsible for advising clients on promoting and marketing MetLife products and brands, performing situational analysis, and offering solutions, according to their expectations.- Foster and promote strong connections with high-earning clientele, facilitating effective engagement with various stakeholders in divisional projects and initiatives. This ensures mutual contentment and harmonization with the organization's overarching objectives.- Utilize refined consultative abilities to dissect intricate business challenges in the life insurance industry, delivering customized solutions that align with customer needs and organizational commercial goals.- Supervise customer commitments to ensure punctual compliance and top-notch service delivery, ultimately boosting the overall success of team projects by tracking progress and streamlining communication with stakeholders. Show less -
Business Relations CoordinatorKinetiq Group Llc Feb 2019 - Mar 2022ColombiaResponsible for managing the negotiations and strategic relationships with stakeholders and suppliers of the organization, for the optimal execution of the business strategic plan. Negotiation leaders in situations of internal and external conflicts focused on the optimization of resources and the fulfillment of the objective.- Significantly improved company profitability by consistently negotiating favorable terms in quality, service, and value for clients, affiliates, and strategic… Show more Responsible for managing the negotiations and strategic relationships with stakeholders and suppliers of the organization, for the optimal execution of the business strategic plan. Negotiation leaders in situations of internal and external conflicts focused on the optimization of resources and the fulfillment of the objective.- Significantly improved company profitability by consistently negotiating favorable terms in quality, service, and value for clients, affiliates, and strategic partners, resulting in a remarkable 20% profit increase.- Displayed proficiency in engaging with stakeholders, effective communication, and responsibilitymanagement while supervising a substantial workforce segment selection and participating in strategic negotiations. These competencies have been instrumental in promoting open communication and successful teamwork across organization-wide initiatives, ensuring alignment with overarching goals.- Efficiently directed staff selection processes for half of the company's workforce while leading strategic negotiations. This streamlined workforce enhancement saved valuable time and resources, skills now pivotal for driving collaborative alignment in division-wide projects and initiatives. Show less -
Director, Business DevelopmentCognitio Novi Sas Aug 2020 - Sep 2021ColombiaResponsible for managing relationships with current and potential clients, guaranteeing effective sales to corporate clients of the company, with the aim of increasing its presence in the market. Development and implementation of the organizational expansion plan; reinforcing the brand, organizational culture, and added value, in order to strengthen the company's value proposition, its network of contacts, and its scope.- Develop and implement the growth plan.- Identify and carry… Show more Responsible for managing relationships with current and potential clients, guaranteeing effective sales to corporate clients of the company, with the aim of increasing its presence in the market. Development and implementation of the organizational expansion plan; reinforcing the brand, organizational culture, and added value, in order to strengthen the company's value proposition, its network of contacts, and its scope.- Develop and implement the growth plan.- Identify and carry out the best opportunities for the growth of the company.- Opening of 15 new accounts for the company, with a 30% increase in registered users.- Relationship management with existing client portfolio, guaranteeing a re-purchase of more than 80%.- Leader of the corporate social responsibility project focused on free training actions for SMEs, sponsored by a portfolio of existing clients, with compliance greater than 100%. Show less -
Institutional Business Advisor - GovernmentProteccion S.A. Jan 2018 - Dec 2018ColombiaIn charge of overseeing the portfolio of designated clients, presenting products, and cultivating mutually beneficial relationships, ensuring clear, objective, and timely guidance. Additionally, dedicated to nurturing high-quality client relationships with a focus on loyalty and increased sales.- Consistently surpassing the performance indicator (ID) with a rate exceeding 100% throughout the entire period.- Managed proactive and consistent support for fostering robust relationships… Show more In charge of overseeing the portfolio of designated clients, presenting products, and cultivating mutually beneficial relationships, ensuring clear, objective, and timely guidance. Additionally, dedicated to nurturing high-quality client relationships with a focus on loyalty and increased sales.- Consistently surpassing the performance indicator (ID) with a rate exceeding 100% throughout the entire period.- Managed proactive and consistent support for fostering robust relationships with key public-private sector companies, ensuring their sustained loyalty.- Pioneer in providing training for our clients' teams, cultivating a constructive and steadfast business relationship. Show less -
Institutional Business ExecutiveProteccion S.A. Dec 2016 - Dec 2017ColombiaAccountable for a significant B2B client, Yara, tasked with efficiently managing relationships with collaborators and promptly addressing their needs within the specified service timelines. Meticulously focused on overseeing the financial resources (pensions, severance pay, and savings) of clients with attention to detail.- Directly oversee the client-company relationship at the forefront with a focus on conflict resolution.- Efficiently oversee processes within designated timelines… Show more Accountable for a significant B2B client, Yara, tasked with efficiently managing relationships with collaborators and promptly addressing their needs within the specified service timelines. Meticulously focused on overseeing the financial resources (pensions, severance pay, and savings) of clients with attention to detail.- Directly oversee the client-company relationship at the forefront with a focus on conflict resolution.- Efficiently oversee processes within designated timelines to enhance the company's competitiveness and overall efficiency.- Focused on providing attentive service, guidance, and cultivating loyalty among a clientele exceeding 100. Show less
Adriana Paola Castaño Education Details
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Master, Customer Experience Management -
Postgraduate Diploma In Negotiation And Conflict Management -
Finanzas Y Negocios Internacionales -
International Exchange
Frequently Asked Questions about Adriana Paola Castaño
What company does Adriana Paola Castaño work for?
Adriana Paola Castaño works for Perkup 💜
What is Adriana Paola Castaño's role at the current company?
Adriana Paola Castaño's current role is Customer Success | Customer Experience | Negotiation | Strategic Relationship Management.
What is Adriana Paola Castaño's email address?
Adriana Paola Castaño's email address is ad****@****res.com
What schools did Adriana Paola Castaño attend?
Adriana Paola Castaño attended Obs Business School, Universidad Del Norte, Universidad Tecnológica De Bolívar, Bishop's University.
Who are Adriana Paola Castaño's colleagues?
Adriana Paola Castaño's colleagues are Salma B., Jo Anne Meg Porter, Princess Idul, Diego Dorantes-Ferreira, George Saffaye, Connor Doherty.
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