Adrian Acton Email & Phone Number

Brno, South Moravia, Czechia

The Head of Learning & Development defines strategic direction by aligning L&D tools (content, LMS, trainers, processes) with business needs for impactful delivery. This role is responsible for designing and delivering learner-driven programs that meet both business and individual goals, ensuring high-quality results. Leading a global, skilled team, the Head of L&D fosters collaboration and values diversity of thought. The role also requires strong stakeholder management, translating diverse… Show more The Head of Learning & Development defines strategic direction by aligning L&D tools (content, LMS, trainers, processes) with business needs for impactful delivery. This role is responsible for designing and delivering learner-driven programs that meet both business and individual goals, ensuring high-quality results. Leading a global, skilled team, the Head of L&D fosters collaboration and values diversity of thought. The role also requires strong stakeholder management, translating diverse needs into tailored learning solutions. Staying updated on industry trends, the Head of L&D continually enhances learning strategies to support evolving business demands. Show less

Dedicated family time between roles.

District Brno-City, Czech Republic

Strategic role in shaping and managing our learning and development approach and set our framework around manager expectations and development that will ultimately help drive strategic business goals.Accountable for delivering creative and agile learning strategies and experiences that ensure leaders are supported in building high performance, talent pipelines and a culture of continuous learning and developmentResponsible for the leadership of the talent programs strategy and… Show more Strategic role in shaping and managing our learning and development approach and set our framework around manager expectations and development that will ultimately help drive strategic business goals.Accountable for delivering creative and agile learning strategies and experiences that ensure leaders are supported in building high performance, talent pipelines and a culture of continuous learning and developmentResponsible for the leadership of the talent programs strategy and activities including: talent development, learning programs, partnering with HR Business Partners, cross-functional stakeholders and leaders to develop succession planning, behavioral and technical competencies, career pathing, performance review processes. Show less

District Brno-City, Czech Republic

Initially a caretaker role to reposition the L&D team to continue providing functional line specific training for the customer support organisation while developing a far reaching L&D program for all Kiwi.com employees to offer professional development opportunities regardless of role or level.Based on my performance in the roles, after 4 months of a 6 month interim contract in this role I was offered the permanant Head of Learning & Development position.

District Brno-City, Czech Republic

District Brno-City, Czech Republic

Performance of all activities related to the supervision of trainers and their activities. Supervision and participation in the design, update and delivery of trainings for both new hires and current employees to enable Back Office and Customer Support Teams to provide outstanding customer service across all contact channels and processes. Cooperation with department heads and team managers on development and delivery of training for their teams. Provision of feedback… Show more Performance of all activities related to the supervision of trainers and their activities. Supervision and participation in the design, update and delivery of trainings for both new hires and current employees to enable Back Office and Customer Support Teams to provide outstanding customer service across all contact channels and processes. Cooperation with department heads and team managers on development and delivery of training for their teams. Provision of feedback and development training to trainers to ensure a continuous skill development of the training team. Implementation of one to one meetings, employee development and performance appraisals. Cooperation with vendor/partner training and operations managers to ensure a clear and effective training strategy across the all locations. Study of new training techniques to ensure Kiwi.com education is always at the forefront of innovation within training sphere. Training Initiative creation and management to consistently improve the effectiveness of the training department both locally and globally. Show less

District Brno-City, Czech Republic

Transforming complex technical information into effective modules for classroom or self-paced learning.Writing, designing and delivery of training courses, job aids and learning documents.Delivery of internal training sessions for Customer Service teams in classroom or webinars.Continuous review and modification of existing course material.

District Brno-City, Czech Republic

Leading the implementation of new go to market products such as Talent Bin, Talent CRM, Database Searching along with ongoing customer success training for Talent Bin to closely manage and assist the clients in getting the most from their product bundles.Responsible for Monster’s Irish preferred service tier with a customer list of 30 customers predominantly in the recruitment business.To act as a partner to the customer by pro-actively analysing account performance and making… Show more Leading the implementation of new go to market products such as Talent Bin, Talent CRM, Database Searching along with ongoing customer success training for Talent Bin to closely manage and assist the clients in getting the most from their product bundles.Responsible for Monster’s Irish preferred service tier with a customer list of 30 customers predominantly in the recruitment business.To act as a partner to the customer by pro-actively analysing account performance and making recommendations on better usage of the products with the following goals & responsibilities:• Maximisation of product performance • Online seminar product training • Technical troubleshooting• Product usage reviews and contract evaluations to increase value for the customerLead the implementation of the preferred service tier for select clients from the UK.Involvement in efficiency projects to improve work practices in Monster’s customer service department.Global account coordination Show less

Galway

Tutor of management skills for undergraduate commerce students undertaken while completing my MSC. in Strategy, Innovation and People Management:Responsibilities included:Mentoring final year commerce students pursuing entrepreneurial based projects.Organising & conducting workshops to improve team dynamics and presentation skills.Coordinating with successful Galway based business people to mentor and advise groups.Conducting mock interviews to teach effective… Show more Tutor of management skills for undergraduate commerce students undertaken while completing my MSC. in Strategy, Innovation and People Management:Responsibilities included:Mentoring final year commerce students pursuing entrepreneurial based projects.Organising & conducting workshops to improve team dynamics and presentation skills.Coordinating with successful Galway based business people to mentor and advise groups.Conducting mock interviews to teach effective interview habits and develop interview skillsLecture preparation aligned to the needs of the participants General administrative duties. Show less

Msc, Strategy, Innovation And People Management

Activities and Societies: Student Facilitator 2012

Ba, Hotel And Catering Management

Activities and Societies: Hospitality Games Team 08, 09 Award Winner for Best Business Policy Project as well as receiving the Culinary.