Adriana Dominguez, Msm-Itpm Email & Phone Number

Orlando, Florida Area

Oracle Health Sciences Business Unit. Offering Customer Support Services for Big Data Solutions applied on Health Sciences Products (rigorous HIPAA compliance). Offering Support for Health Sciences Products for Data Cleansing/Integration/Analysis like OHMPI (aka MDM), LSW (DMW + LSH), OCDA (behind scenes, these products use ETL tools like Informatica PowerCenter/SAS and SQL*Developer, WLS, EBS R12, Data Warehouse, OBIEE, BI Publisher, Reports, among others). Handle escalations, create/monitor bugs, and write technical articles in My Oracle Support. Resolve technical issues via analytical thinking, problem solver skills, deep understanding of business urgency, environment and ability to link customer needs with solutions.

Orlando, Florida Area

Handled escalations, created/monitored bugs, and wrote technical articles. Resolved technical issues via analytical thinking, problem solver skills, deep understanding of business urgency, environment and ability to link customer needs with solutions.Projects: Participated in long and short range quality initiatives to enhance product functionality that were implemented in the new releases. Selected to travel to India to work with the key players within Development, QA and Sustaining Teams. Established a closer communication between Customers-Support-Development that is a must to provide a great customer service. Collaborated with Organizational Leaders to communicate customer and coworkers needs. Served as Oracle Reports Instrumentation Leader for the enhancement/testing/adoption of Remote Diagnostic Agent (RDA). Increased Oracle Reports RDA usage via different projects with Center of Expertise and Proactive Service Engineers (Oracle Reports RDA adoption was the highest within Fusion Middleware under my leadership time). Worked as Cluster Technical Coordinator (CTC) assisting worldwide teammates with technical reviews/action plans and non-technical work. Learned and applied holistic approach to help colleagues in solving complex issues that were noticed while covering CTC role. Mentored new hires/coworkers.

Orlando, Florida Area

Resolved technical issues related to around 20 different Oracle Tools Products for Latinamerican Division. Later, was transferred to US Division, offering technical support in English and Spanish languages. Handled escalations of hot/complex issues, created/monitored bugs, and wrote technical articles for contribution to the self-service Oracle Support Portal (My Oracle Support) and maintained high quality solutions for customer inquiries. Projects: Self study to share hot/complex technical topics with coworkers.

Orlando, Florida Area

Worked in the Tools Development Team for Latinamerican Division (LAD) supporting around 20 Oracle products like Application Server (Web Server), Portal, Forms, Reports, Power Objects, Designer, Discoverer, OCI, Pro*C, ODBC, SQL*Plus, SQL*Net, among others. Wrote technical articles for contribution to the self-service portal called Metalink and maintained high quality solutions for customer inquiries. Projects: Promoted self-service portal usage within the customers to fulfill Latinamerican DevTools became number 1 in Metalink’s adoption. Programmed the “Welcome Package” application with the Software Architecture advice of her Team Leader. This application created dynamically the welcome letters for the customers acquiring new Oracle Latinamerican Support Contracts.

Mexico City Area, Mexico

Worked in the Tools Development Team supporting around 20 Oracle products like Forms, Reports, SQL*Forms, SQL*ReportWriter, Portal, Web Server, Power Objects, Designer, OCI, Pro*C, ODBC, SQL*Plus, SQL*Net, among others. Provided customer support in Spanish.

Mexico City Area, Mexico

Successful leadership for architectural, logical and physical design of SEDIPP - Sistema Experto para el Diseno y la Perforacion de Pozos Petroleros ("Artificial Intelligence - Expert System for Design of Oil Wells Drilling”). In the Software Development side, worked on the codification, installation, technical support and training activities. SEDIPP was a scientific 2-year research thesis to get the BS degree (three thesis participants with the technical support of ten more fellow students). It was sold to Mexican Petroleums, Exploration and Production Department in Villahermosa, Tabasco, Mexico (PEMEX - PEP).

Master Of Science In Management, Concentration In It/Project Management

Degrees awarded: - Master of Science in Management - Certificate in Database Management - Certificate in Information Systems Security.

Bachelor Of Science In Computer Systems, Computer Engineering

Activities and Societies: IEEEHonors: - UNAM Engineering Institute (IIUNAM): scholarship in Artificial Intelligence focusing on Expert.