Led the Leasing Operations department, managing processes and team performance to ensure accurate lease renewals and minimize risks. Collaborated with the Revenue team on strategic decisions, managed security deposit recoveries, and streamlined account closures. Developed SOPs, created training materials, created dashboards and reports.

Relocated and restructured the Verifications team from the U.S. to Mexico, streamlining processes to reduce fraud and improve efficiency. Managed the team, collaborated with Product on platform changes, and implemented new software. Developed SOPs, conducted audits, and played a key role in transitioning to new platforms, ensuring KPI adherence and operational success.

Co-started a department to manage property portals, streamline rent payments, and enhance maintenance reporting. Developed monthly audits to reduce delinquency, ensured data integrity, and provided troubleshooting support across departments. Led a team of 4 to optimize efficiency, develop training programs, and create cross-departmental materials for property portal operations.

Check-in passengers and bags, applying company policies. Greeting incoming flights help customers through the immigration and customs process, helping with language interpretation English – Spanish. Attending baggage complaints, following on customer baggage complaints and logistic to deliver bags. Constantly monitoring on the safety and security of operations.

Taught fall courses on Customer Service Care Quality and Touristic Enterprises Management, focusing on the importance of exceptional customer service across all business sizes and industries. Emphasized the need for a strong business focus while integrating high-quality service practices to drive success and customer satisfaction.