Adriana Fujita Email & Phone Number

São Paulo, Brasil

• Purpose definition of the area and tactical KR’s in alignment with strategic objectives;• Collaborative construction of an Individual Development Plan for team members;• Performance assessment based on the BanQi culture foundations;• Pioneer in company incident management and influencer in problem-solving;• Participation in War Rooms for problem-solving in production issues;• Head in meetings to establish goals definitions related to courier services, embossing companies, and processors with partners. • Operational Reporting to the Operations Management;• Contracts revision.

São Paulo, São Paulo, Brasil

• Lean-Agile Coach performing among several squads and tribes using kanban; • Awareness of good agile practices, developing leadership through influence so that teams have autonomy in their flow being self-organizing to ensure their deliveries;• Day-to-day operation of Squads facilitating processes and ceremonies, generating agile indicators, providing support ;• Facilitation of agile ceremonies and encouragement of the habit of constant search for continuous improvement and elimination of waste;• Participation in the jira> kanban migration.

São Paulo, Brasil

• Temporary Product Owner for the Squad’s business (Micro Empresa individual - MEI) account;• Backlog management;• Lining up with internal areas for the alignment scope.

São Paulo, Brasil

• Agile portfolio management, facilitating the prioritization and governance of initiatives between chapters and squads;• Risk identification in initiatives and action plans for mitigation.

São Paulo E Região, Brasil

• Schedule management, fostering alternatives that focus on results.• Implementation of decision-making meetings with stakeholders;• Development of initiatives reports;

São Paulo E Região, Brasil

Airfox is an American startup founded in 2016 based in Boston.

São Paulo Area, Brazil

São Paulo Area, Brazil

Acting as independent Design Thinking Consultant, providing facilitation for small and midsize companies

São Paulo Area, Brazil

• Hiring of the CS team for the business MVP stage;• Responsible for implementing KPI’s, creating a playbook, and starting onboarding.

São Paulo Area, Brazil

• Reporting to the Commercial Director, who had a team of 8 professionals under their management, I was responsible for the Sales Management area of the White and Air Conditioning lines, aligning actions and processes and monitoring the evolution of sales x monthly goals.

São Paulo Area, Brazil

• Report to the General Logistics Manager. Team management of 17 professionals (including 2 supervisors). • Responsible for the Customer Service area for the mobile devices, air conditioning, and white lines (100+ Skus and 150+ delivery points, including retail, large accounts, distributors, and cellular carriers).• Management of the area’s activities, including order issuance, billing and order book tracking, process management, metrics, and KPI’s related to customer service and satisfaction (response to requests, accepting, and delivery deadlines, and returns, etc.).

São Paulo Area, Brazil

• Report to the Director of the Supply Chain office. Management of a team of 9 professionals. • Responsible for managing the activities of the Logistics, Customer Service and Service Center (SAC 0800) areas. An operation that involved 1,000 + distribution points nationwide (Penalty and Stadium brands). • Responsible for managing outbound logistics operations with 10 couriers • Selection and definition of logistics/courier suppliers and performance monitoring of their SLA’s. Constant communication to solve critical situations and identify/implement opportunities for improvement, ensuring service excellence.

Beaverton, Or

• Report to the Global Director of Supply Chain Innovation. Allotted to the US operation by merit and performance. • Member of the Supply Chain innovation project team for emerging countries (including Brazil, Argentina, Mexico, Japan, India, Korea, Singapore, Australia, and China). This department is responsible for the implementation of new Supply Chain platforms/frameworks in these countries, in accordance with the company’s long-term global strategy.

São Paulo Area, Brazil

• Reporting to the Demand Planning Manager (Brazil) and to the Demand Planning Director for Emerging Markets (based in USA). • Performing activities of new processes development and implementation for Shoes and Equipment categories. • Responsible for ensuring processes efficiency, supply optimization and for identifying opportunities/solutions for operational improvements. • Interface with Sales, Import, Customer Service, Logistic and Finance areas for business processes synchronization, discussion of critical situations and improvement opportunities, considering established global benchmarks.• Liaising with Headquarters (USA) for the discussion of Regional/Global projects, processes standardization, procedures, systems, KPIs, metrics, necessity of local realignment, among others.

São Paulo Area, Brazil

Nike do Brasil representative at Nike HQ during Oracle and SAP implementation for Order Management (Oracle/SAP) and Nota Fiscal (Tax Invoice) - SAP.* Ensured all legal requirements were included/developed by Global team.* Succesfully implemented Oracle and SAP in OM area and "Nota Fiscal", testing over 300 different scenarios. * Actively participated on SAP and Oracle Go live in Nike do Brasil, validating data and functionalities, solving problems and reducing "down time" of the system.

São Paulo Area, Brazil

* Responsible for the creation of new processes for data entry, improving efficiency in 20%. * Created and Implemented reports to improve Sales management order's report, minimizing errors during order's entry.* Managed a team of 3 people.

São Paulo Area, Brazil

* Managed 5 Top key accounts clients.* Order Management lead during Oracle's implementation.* Developed over 50 reports essential after Oracle go-live.* Defined new Billing policy reducing errors that impacted Finance team in 70%.