Adriana Gawronski, Cris, Eris Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

• Oversee the progress of ~24 premium rating cases monthly, generating premiums averaging up to several million dollars, and deliver accurate and timely results to support risk management and compliance
• Process over 30 policy quality checks on a monthly basis, ensuring insurance compliance with industry standards in commercial auto, general liability, and workers' compensation, and align with regulatory requirements
• Review and update policies and coverage documents, ensuring adherence to state-specific regulatory standards and oversee the issuance and invoicing of policies to brokers
• Monitor and integrate expiring and new endorsements across multiple states, proactively maintaining current and compliant coverage options and contributing to effective supply chain risk management

• Managed multiple workstreams and books of business at a time, working to resolve 10+ new cases daily across 5+ subsidiary partners over an array of 10+ policies
• Collaborated with cross-functional internal and external stakeholders (Legal, Special Investigation Unit, Underwriting, Appraisal, and law enforcement, etc.) to manage and resolve high-risk claim cases
• Conducted in-depth due diligence activities (e.g., Investigative interviews, detailed report revisions, stakeholder roundtables, etc.) to mitigate fraudulent risk and inform high-risk claim issuance decision-making
• Managed monthly budget of ~$1M+ for case resolution, arbitration outcomes, and subrogation purposes
• Negotiated daily with issuants, claimants, and auto institutions by leveraging appraisal data, police reports, interviews, ISO research, and cost analyses to identify claim’s should-cost and degree of liability/coverage

Mount Prospect, Illinois, United States

• Manage client accounts and relationships and communicate daily to inform insured and potential insurees on their coverage and problem-solve to find solutions best fitting their unique situations
• Record and report claims and cases according to compliance and internal governance policies
• Use software daily such as Image Right, Excel, and PTS (Policy Tracking) systems to record, analyze, and report claims and incidents meticulously and efficiently
• Conduct research on clients' cases and historical cases to come up with a solution such as recommending denial of coverage in cases of no-coverage or policy exclusions
• Collaborate with multiple parties such as agents, witnesses, police departments, other insurance companies, or claimants to compile information accurately

Menomonie, Wisconsin, United States

Menomonie, Wisconsin, United States

• Acted as the first point of contact to new customers visiting the café with responsibilities of providing an inviting atmosphere of helpfulness and high-quality service
• Established communication between kitchen staff and customers to accurately record and communicate orders in a timely and effective manner
• Managed cash and credit card transactions using payment and invoicing technology on user-friendly platforms such as iPads and touchless scanners

Kildeer, Illinois

• Organized and processed merchandise inventory which transferred into company’s inventory management system (IMS) to ensure accurate reporting
• Greeted and assisted 50+ customers daily, several days a week, to provide a welcoming and helpful environment and improve customer retention
• Managed cash register transactions, processed returns, and built sales skills by encouraging customers’ adoption of the store rewards credit card
• Co-led training experience for onboarding employees monthly to maintain high-quality and informed services provided to customers

Barrington, Illinois, United States

• Acted as stand-in store manager when owner was away; opened and closed café, set up marketing and promotional displays, handled transactions, cooked and prepared food and beverages
• Trained new employees weekly, with an intake of ~4 trainees monthly, to inform and prepare employees to maintain consistently high-quality customer service
• Communicated with customers proactively to ensure their orders were correct and to problem-solve any miscommunications or order issues to improve customer satisfaction

Master Of Science - Ms, Operations & Supply Chain Management

Bachelor Of Science - Bs, Applied Social Science - Politics & History

Activities and Societies: UW-Stout Women's Soccer - Minors in Spanish and Psychology

International Relations & Diplomacy

Activities and Societies: DU Polish Club, Dominican University Women's Soccer