Adriana Ghicioc Email & Phone Number

Cluj-Napoca, CJ, RO

Campbell, CA, US

Utrecht, NL

Amersfoort, NL

Amersfoort, NL

Amersfoort, NL

Guiding the team on how to use Agile/Scrum practices and value Assessing the team's maturity and coaching the team to a higher level of maturity Removing impediments and building a trusting and safe environment Facilitation getting the work done, discussions, decision making, and conflict resolution Providing all support to the team using a servant.

New York, NY, US

Account lead-Manage directly big accounts and clients. Coordinate internal/ external teams.Manage projects withing budget and deadline. Coach team members and support their evolution. Create training material and give training to new employees/ existing team members.Work on improving processes/workflow.

Aventura, Florida, US

• Project manager in the localization industry.
• Coordinating internal resources and third parties/vendors for the flawless execution of projects.
• Serving as primary contact between suppliers, direct and end client.
• Managing localization projects, from the beginning till the end.
• Delivering every project on time, within budget and within scope.
• Managing the delivery of multiple localization projects to clients.

San Francisco, California, US

• Moderating and deciding whether to remove/reinstate content reported by website visitors as potentially offensive/inappropriate.
• Overseeing the communication activity of an Internet forum.
• Monitoring the interchange of contributors and making decisions regarding content and the direction of threads.
• Reporting and tracking ongoing moderation issues.
• Providing input to develop and implement community strategy, policies and guidelines where appropriate.

Bucharest, Romania, RO

• Assisting Director and other managerial tasks
• Conducting full life cycle analysis to include requirements, activities and design
• Monitor performance and quality control plans to identify improvements.
• Providing training and guidance
• Hiring, terminating, and training staff
• Creating schedules

București, România, RO

• Providing support on the phone, in Italian, English and Romanian.
• Attracting potential customers by answering product and service questions.
• Suggesting information about other products and services.
• Opening customer accounts by recording account information.
• Maintaining customer records by updating account information.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.

Bucharest, Romania, RO

• Processing and overseeing domestic payment instruments.
• Processing, opening, reactivating and closing of accounts.
• Filing customer's records. Processing A TM cards for customers.
• Replacing lost/experienced customer instrument such as ATM Cards, checkbooks, etc.
• Performing other duties as assigned by Transactions Service Team Lead.

London, GB

• Establishing and developing a strategy and road map for customer loyalty and improved customer experience.
• Designing and developing ongoing retention offers that is reflected in concept papers with detailed process which defines the roles and responsibilities of the executor linking it to compensation matrix at the touch.
• Conducting frequent market research that measure customer satisfaction and loyalty in comparison to the competition in the market.
• Implementing a separate strategy for high value segment.
• Monitoring competition offerings with respect to retention solutions, processes and loyalty programs.

London, GB

• Serving as the primary contact for providers and members for questions related to claims, benefits, member enrollment eligibility and other questions related to their mobile phone subscription.
• Providing Service Excellence to the customers.
• Maintaining a professional level of service to the customers at all times Maintaining confidentiality of information at all times.
• Consistently supporting the client's approach to Service Excellence by adhering to established department and company standards for all work -- related functions.
• Interacting positively with all client Departments.
• Maintaining professional growth and development through self-directed learning activities and involvement in professional organizations.

Automation Testing Certification, Information Technology

Software Testing Certification, Information Technology

Bachelor’S Degree, Accounting And Administration Informatics

Toefl English Certificate

Cambridge Advanced English Certificate, English Language And Literature/Letters

Certified English Language (At "Unirea" High School Brasov)

Phylology- Intensive English

Master’S Degree, Management