-Project Coordinator for a program of over 15 projects national and international with a $10 million revenue portfolio, working closely with PMs and DPEs.-Monthly financial forecasting for each project, revenue and cost actuals reconciliation and variance evaluation.-Invoicing creation, special billing, travel expenses and interaction with account receivables as related to invoicing.-Purchase order creation and maintenance. -Resource on/offboarding, hours allocation, user access and so on for internal and contracted resources. -Reporting and ledger reconciliation.

-Financial management, tracking and reporting project financials, preparing the project forecast, monthly invoicing.-Implementing and managing data, security and privacy policies and procedures.-Tracking and reporting the project deliveries according with the Master Agreement and the business metrics.-Ensure adherence to account policies and procedures, risk management, including managing all access to the secure area for internal resources as well as visitors.-Manage hardware inventory related to the project to assign to resources as required.

-Resource management, resource allocation, on/offboarding of practitioners assigned to the account.-Oversee all activities perform by the Resource Coordinator (R&S tool, background checks, ILC reconciliation).-Supporting DS&P team in the implementation of privacy policies and procedures and account audit related issues.-Provide training, knowledge transfer and guidance to new PMO team members or PMs.-Support the PMO Lead with report creation for all projects in the RBC account.-Grant/ Delete access to the RBC database, resourcing tool and RBC teamrooms, etc.-Work closely with the client to make sure all resources in the account accomplish with all mandatory RBC training, policies and procedures as requested by RBC.

-Managed large grants funding process for $50,000 grants; researching foundations, liaison between foundations and HMC, writing and submitting grants.-Assisted with Silver Dinner fundraising committee; a dinner with 600 people raising $300,000 revenue, assisted in stigma tool brainstorming group process.-Database management on Excel of: a) grants b) business contacts c) future clients.-Managed timelines and project schedules for the Executive Director on multiple projects.-Created multimedia presentations, managed social media campaigns, coordinated logistics for meetings and events.

-Supported students in different concerns in a multicultural environment, large numbers of people, stress management.-Managed advisors and managers' schedules.

-Sold technological solutions (hardware and software), pre and post sales contracts.-Prepared quotations and proposals and followed up each transaction, coordinated the logistics involved. -Gathered and analyzed customer requirements, and offered competitive solutions according with their needs; supported clients, kept good relations with providers and clients.-Prepared reports and provided updates to the general manager.

-Installed, configured, managed and supported complex technological systems.-Monitored the correct functionality of the products installed, preventive maintenance and risk management. -Trained team in new technologies, procedures, and supervised.-Provided tech support to users.-Learned new technologies in the market, and presented to clients.

-Trained, supervised, delegated duties, coordinated; General Manager of the store, two people under my responsibility. -Supported clients inquires and questions, resolved customer complaints issues with a focus on excellent customer service.