Adrian Cheung Email & Phone Number

Daytona Beach, Fl, Us

Daytona Beach, Florida Area

• Operating systems used and experienced in environment: Windows XP/Vista/7/10/11 and Windows Server 2008/2012/2016/2019/2022• Hardware used: Dell Desktops, laptops tablets, Microsoft Surface Tablets, Cisco Routers and Switches, Cisco VOIP Telephony, NEC VOIP/Analog Telphony, • Taking over project management of Apple iPhone Activations and troubleshooting.• Provided IFS training for new employees at the Daytona Beach facility.• Works with the I.T. Manager, Systems Administrator and I.T. Support to complete work orders that come in through Service-now on a daily basis.• Took over management of rolling out new Wyse Terminal Thin clients replacing outdated Thin Clients along with new monitor mounts that are more versatile and sturdy than existing monitor mounts. The new monitor mounts can support the Dell 24 inch monitors, allowing for easier viewing of drawings, thus reducing paper cost for the company.• Helped with providing and implementing a Mini-SAN for ODINAS to help with storage of archived e-mail of the company.• Helped with Outlook E-mail migration from Ocean Design Incorporated servers to Teledyne servers in accordance to Teledyne policy.• Talks with Dell Support to get miscellaneous parts and issues with laptops/desktops replaced or repaired for all users.• Now in charge of creating new users in Active directory.• Worked side by side with Bright House to start the process of switching our facility from the older style T1 lines for Data/Phones (4.5MB/s) to Bright House Fiber (15MB/s) which will greatly increase the speed of the whole facility and will accommodate new users along with a better communication pipeline to offsite facilities.

Daytona Beach, Florida Area

Help Desk Level I (Consultant)• Operating systems used and experienced in environment: Windows XP/VISTA• Hardware used: Dell Desktops, Dell and Gateway Laptops, Blackberry World Editions.• Helped existing Help Desk employees and supervisors coordinate Help Desk tickets to be assigned to different technicians including Network Specialists, System administrators and computer technicians. • Conflict resolution over the phone for many different types of problems regarding software and hardware not working.• Performed imaging of computers with Norton Ghost.• Blackberry Enterprise activations coordinated with Sprint.

Deltona, Florida

• Operating systems used and experienced in environment: Windows 2000/XP/Vista, Windows Server 2003/2008.• Hardware Used: Dell and Gateway Desktops, Dell and Gateway laptops, Blackberry Pearl and Curve, Dell/Linksys/Cisco Switches/Routers.• Heavy Active Directory use for both Windows Server 2003 and 2008, setting up mailboxes, creating users and linking VOIP mailboxes to exchange.• Responsible for acting as a lead to the helpdesk personnel in installing, maintaining and repairing personal computer (PC) and laptop hardware, software, peripherals, telecommunications and telephone equipment, data and voice cabling for City employees.• Assist in or coordinate all after hour support by helpdesk personnel.• Provides user training and support for remote access to the City’s network as approved by management.• Setup IT equipment for training, conference rooms, and special meetings as requested. • Responsible for providing support for all remote sites, including but not limited to backup tape changes, installation, and troubleshooting.• Awarded Certificate of Appreciation from City Manager for Loyal and Dedicated Service to the City of Deltona.

Computer Technician/Information Technology Intern• Operating systems used and experienced in environment: Windows 2000/XP/Vista, Windows Server 2003.• Hardware used: HP and Custom Built Desktops, HP and Custom Built Laptops, HP/Cisco Switches and Routers, and many different types of Blackberry devices for many employee’s at the City.• Experienced in setting up mailboxes, creating users and organizing groups for exchange in Windows Server 2003.• Setup, installation and maintenance of various computer hardware and software systems to include microcomputers, servers, LAN and WAN networking systems.• Assist with maintaining, enhancing and monitoring of the city’s Internet and Intranet Web sites.• Provide technical support and training to users for various computer hardware and software as needed.• Maintain and monitor inventory of computer hardware and software.• Perform clerical helpdesk tasks (i.e. recording of performance measurements, logging task requested and completed, logging of system malfunctions etc.)• Troubleshoot end user computer problems.• Operate various computer systems and peripheral equipment (i.e. printers, storage devices, terminals, telecommunications hardware/software etc.) according to established procedures.• Receive, document, prioritize and schedule installation and maintenance of PC based systems, notifies those requesting work, of the expected resolution time.• Write and update documentation for procedures, applications, programs and training.• Assist the Information Technology Manager or others with the management and/or tracking of projects.• Work flexible schedules at varied locations as requested and/or in emergencies.• Perform routine cleaning and maintenance of computer equipment and work areas.• Performed imaging of computers with Norton Ghost and Acronis True Image.