Adriana Cronin Email & Phone Number

* Continue all responsibilities of a customer service agent and lead for all the contracted airlines (Flair, WestJet, and Sunwing)* Organize all leads and agents on shift to keep the operation running smoothly* Assist in completing daily, weekly, and monthly audits on equipment and SOPs* Often called upon when on shift to assist with conflict resolution.

* Continue all duties as a Airline customer service agent working with the contracted airlines (Flair, WestJet, and Sunwing)* Lead small teams of staff to efficiently send flights out* Maintain organization at both counters and gate to ensure all SOP followed and timelines are followed* Communicate with all members of the team to make sure all are on the.

* Trained on all airline product contracted to Waterloo Region International Airport (Flair, WestJet, Sunwing)* Assist passengers through all elements of check-in in an organized and friendly manner while following all SOPs* Assisting with gate and baggage procedures

• Dress in costume and discuss the historical significance of buildings and life in 1914
• Taught programs to school and camp children
• Participate in time appropriate activities such as sewing, mending, embroidering, cooking on a wood stove, cleaning ect

Kitchener, Ontario, Canada

• Warmly greeted new and returning guests and developed relationships resulting in customer loyalty
• Memorized 100’s of drink recipes and menu items in order to give customized recommendations to guests
• Served made to order beverages to customers in a friendly and timely manner
• Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding COVID-19 to ensure employee and customer safety

Kitchener, Ontario, Canada

• Continue responsibilities as a costumed interpreter
• Coordinate Day in the Life Program, a daily program where children and adults are invited to participate in activities that would common in 1914 (Postcards, laundry, butter making, farm chores, etc.)
• Create and maintain a daily schedule that rotates through 40 available activities
• Ability to interpret every building on site and to deliver all activities
• Teach interpreters and volunteers how to facilitate activities and interact with visitors
• Float on-site to ensure that volunteers and staff are comfortable facilitating activities and that the public is enjoying the activities

• Responsible of all aspects of command, training, administration, welfare, good order, and discipline of course cadets, staff cadets, and adult staff under command
• Ensure all platoon training is carried out by ensuring instructors are prepared to teach course material and instruction is carried out properly
• Ensure platoon timetable is correct and followed properly so platoon meets all training and transport timings
• Maintain weekly assessments of all course cadets, staff cadets, and adult staff under command