I ensure the safety, smooth operations, and positive experience of residents and guests within the college community. I manage after-hours operations, respond to emergencies, and support day-to-day needs while maintaining a welcoming and organized environment.Key responsibilities:⦿ Leadership: Supervised campus operations during shifts, acted as the primary decision-maker in emergencies, and collaborated with senior leadership to maintain discipline and foster a positive community.⦿ Team Coordination: Worked closely with Residential Advisors and college staff to implement policies, address resident concerns, and promote a culture of respect and accountability.⦿ Crisis Management: Led responses to safety incidents, emergencies, and conflicts, ensuring swift resolution and maintaining operational continuity.⦿ Operational Oversight: Managed campus security protocols, facilitated resident check-ins, and ensured the efficient functioning of college facilities.⦿ Stakeholder Engagement: Provided guidance and support to residents and guests, enhancing their experience and fostering long-term trust in the community.⦿ Process Optimization: Identified and reported maintenance and operational issues, driving improvements and ensuring smooth day-to-day operations.

As Managing Editor at RMC, I manage and oversee three key student publications, focusing on content creation, editorial direction, and production quality:⦿ The Voice: Monthly magazine capturing campus life throughout the semester.⦿ The Encore: Mid-year publication highlighting first-semester achievements and student art.⦿ The Echo: End-of-year yearbook commemorating major college milestones.Key Responsibilities:⦿ Content curation and development: Curate, edit, and develop high-quality content for college publications, website, and social media platforms.⦿ Editorial leadership: Lead and guide a team of college journalists, providing editorial direction and ensuring consistency and quality in published articles.⦿ Content review and quality control: Evaluate, review, and edit submissions to ensure alignment with editorial standards and maintain content quality.⦿ Strategic planning and collaboration: Collaborate with academic leadership to develop and implement content strategies for each publication cycle.⦿ Production oversight: Manage the design, layout, and production process to deliver polished, professional publications that resonate with the student community.

During my internship at Earthed Consulting, I worked on optimizing the company’s website to enhance usability and support its goals as a key sales and sustainability channel. This experience allowed me to focus on creating impactful user experiences while aligning with business objectives.Key responsibilities:⦿ Website Audit: Conducted a detailed audit identifying 143 usability and navigation improvements across desktop and mobile platforms, ensuring a seamless user experience.⦿ User Experience Design: Implemented user-centered enhancements to improve navigation, visual consistency, and accessibility, directly contributing to improved engagement and satisfaction.⦿ SEO Optimization: Performed SEO audits, optimizing technical and content-related aspects to increase site visibility and improve client acquisition potential.⦿ Stakeholder Collaboration: Partnered with the co-founders to align digital solutions with business goals, supporting both user needs and sustainability objectives.⦿ Problem-Solving: Adapted to shifting priorities by focusing on impactful usability improvements under tight deadlines, demonstrating flexibility and effective decision-making.

At Yaydoo, I led the development and management of multiple key fintech products, focusing on automating administrative and financial processes to enhance user experience and operational efficiency. I collaborated with cross-functional teams to deliver impactful solutions aligned with business objectives.Key Products:◘ Por Cobrar: Automated payment scheduling and account reconciliation platform.◘ Vendorplace: Solution for managing payments and approvals through automated workflows.Key Responsibilities:⦿ Product Roadmaps: Defined and managed product roadmaps based on user feedback, market trends, and business goals.⦿ Data-Driven Optimization: Monitored product performance, leveraging analytics and user feedback to improve usability, increasing satisfaction by 25%.⦿ Cross-Functional Collaboration: Worked with marketing and sales teams to implement acquisition strategies, resulting in a 10% increase in new users.⦿ Market Alignment: Collaborated with stakeholders to refine product features that addressed customer pain points and created value.Key Achievements:◘ Played a pivotal role in Yaydoo’s acquisition by Paystand in August 2022.◘ Contributed to product growth during Yaydoo’s $20M Series A funding round in August 2021, which laid the foundation for subsequent product expansion.

As Product Owner, I focused on developing and refining Buyer, a fintech platform designed to centralize purchases and streamline budget management. I served as the link between stakeholders and development teams to ensure product delivery aligned with user and business needs.Key Responsibilities:⦿ User Story Development: Created detailed user stories for product features, ensuring alignment with stakeholder requirements and business objectives.⦿ Backlog Prioritization: Managed and prioritized the product backlog to deliver high-value, quality iterations.⦿ Release Planning: Designed and executed release strategies for product updates, ensuring timely and successful launches.⦿ Stakeholder Communication: Collaborated with stakeholders to educate and guide them on new product functionalities.⦿ Profitability Focus: Ensured the product’s financial success through strategic decision-making and feature prioritization.Key Achievements:◘ Delivered a robust product roadmap for Buyer, successfully addressing customer pain points.◘ Played a critical role in preparing Buyer for adoption during Yaydoo’s scaling phase, leading to its integration into larger product offerings post-acquisition in 2022.

Led and managed digital projects focused on education, social impact, and interactive learning:⦿ Paco el Chato: A digital learning ecosystem (Coppel Foundation) within Mexico’s SEP system, supporting students with exercises, advice, and interactive games.⦿ Fundación Capital: A global financial literacy program aimed at improving the economic stability of people in poverty through digital solutions.⦿ Los Cuentos de Nilah: An e-learning storytelling video game encouraging children to create their own stories.⦿ Tiendas 3B System: A mobile app and dashboard for data collection, price comparison, and management.⦿ Vikidz: An educational video game designed to teach math concepts in an interactive and engaging way.Key Responsibilities:⦿ Quality assurance: Conducted manual and automated testing, documented test phases, and tracked issues to ensure high-quality software.⦿ Project planning and task management: Defined project milestones, estimated timelines, assigned tasks, and supervised development and design teams.⦿ Risk management: Identified potential risks, implemented mitigation strategies, and maintained transparent communication with stakeholders.⦿ Cross-functional team collaboration: Coordinated with multifunctional teams to ensure consistent quality throughout the development cycle.⦿ Stakeholder reporting: Delivered weekly progress reports remotely to over 20 stakeholders, including clients across Mexico.⦿ Documentation: Produced clear weekly reports and comprehensive project documentation.

Led production of applications, including Wesay (Android, iOS, Web), a platform for training, communication, and innovation.⦿ Quality assurance: Ensured optimal performance and functionality of applications.⦿ Cross-team communication: Bridged development and executive teams for clear project alignment.⦿ Project management: Oversaw mobile/web projects, assigned tasks, and tracked deadlines.⦿ Vendor coordination: Managed external suppliers to maintain quality and timelines.⦿ Team supervision: Directed internal and external teams across Mexico.⦿ Client support: Assisted clients via email, addressing inquiries and troubleshooting.⦿ Documentation: Produced concise project updates and goal outlines for stakeholders.