Adriana Moraes Email & Phone Number

São Paulo Area, Brazil

- Responsible for Commercial Management of 7 offices in São Paulo, with a focus on increasing occupancy and profitability on them.- Expertise in the entire sales process: prospecting new customers, technical visits, commercial proposals, negotiation/follow ups and contracts.- Participation in events, development of new partnerships and prospecting in social networks.- Cross selling for all IWG Group (Regus and Spaces brands - over 3,500 addresses worldwide) with a focus on generating new business.- Sales Pipeline Management (CRM Pivotal/ Citrix).- Pos Sales: Relationship maintenance, development and implementation of strategies to improve customer satisfaction, complaint handling and renew current contracts. - Personal Achievements: Number 1 on Sales Ranking Total Deals São Paulo, for the last 10 months, and TOP 5 Total Deals on Sales Ranking Latin America, recognition by number of monthly Activities and overcome of sales KPI's.

São Paulo Area, Brazil

- Interface in the operation and commercialization of Meeting Rooms and Auditoriums at Faculdade ESPM – Escola Superior de Propaganda e Marketing.- Responsible for commercial area management, negotiation, technical visits, events proposals and contracts. - Responsible for structuring the Startup sales area. - Development of processes, KPI's and sales targets.- Implementation of proposals and contracts.- Responsible for attracting new customers to use the spaces in empty moments to ESPM.- Supervision of events and management of the team, being the interface with the main ESPM internal areas, such as Facilities, Maintenance, IT, Governance and Reception.- Capture and relationship with strategic partners and main suppliers.- Evaluation of the company's commercial results and development of strategic actions.- Responsible for maintaining a good relationship with current customers.- Maintenance of high levels of customer satisfaction, through the identification of needs in a personalized way, always looking for ideal solutions to better serve them.

São Paulo Area, Brazil

- Coworking's Administrative, Sales and Operational management.- Make decisions and respond directly to the Owners.- Control of purchases, facilities, maintenance of existing customers and acquisition of new customers, in order to increase occupancy and revenue.- Competition analysis, repositioning of products and services offered and redefinition of commercial and marketing strategies, with focus on increasing the company's net revenue.- Development of the entire commercial process, prospection of new customers, new proposal and contract models, supporting coworkers and supervising events.- Develop actions for communication and integration between coworkers.- Relationship with suppliers and strategic partners (Food & Beverage, hotels, other coworkings).- Supervision, team coaching, motivating them to follow organizational policies and procedures, health and safety.- Responsible for 1:1 meetings and feedbacks with the team.- Responsible to provide a great workplace experience, inspiring environment and exceptional service.- Identifying additional customers needs and suggesting alternative solutions.- Maximize customer satisfaction results through regular customer engagement and the highest levels of center standards.

São Paulo Area, Brazil

- Responsible for Sales Management of 3 offices in São Paulo, with a focus on increasing occupancy and profitability on them.- Expertise in the entire sales process: prospecting new customers, technical visits, commercial proposals, negotiation/follow ups and contracts.- Participation in events, development of new partnerships and prospecting in social networks.- Cross selling for all IWG Group (Regus and Spaces brands - over 3,300 addresses worldwide) with a focus on generating new business.- Sales Pipeline Management (CRM Pivotal/ Citrix).- Pos Sales: Relationship maintenance, development and implementation of strategies to improve customer satisfaction, complaint handling and renew current contracts.

São Paulo Area, Brazil

- Reporting directly to Country Manager Brazil and Regional Director Inside Sales (Dallas).- Responsible for managing the company's Internal Sales Team to achieve monthly results from all units in Brazil (26), by attracting new customers, retaining and recovering inactive customers.- Manage sales process from lead/inquiry development. encourage the team to schedule sales tours in at least 50% of contacts in Brazil, marketing and selling of all product lines, negotiating and closing deals with prospective customers. Monitor outbound calls to existing and prospective customers including follow-up calls to qualify and close business.- Elaboration of Action Plan, Pipeline Review, Business Review, performance and results reports. - Team development and coaching, in order to overcome the achievement of monthly KPI's.- Analysis of Mystery Shopping actions and daily monitoring of team calls, with instructions and feedbacks.- One on One monthly meetings, with team members, to adjust expectations, set goals and individually discuss performance.- Responsible for the implementation and development of the "Inside Sales Brazil" department in Mexico City, in 2016.- Highlight in the role, being responsible for the growth of the indexes, compared to previous terms, having received the “Global Corporate Team Member of the Year” award in 2015.

Sao Paulo

- Acting in the sales and operational areas, being responsible for the expansion and opening of new units in Brazil, as well as hiring, training and developing new teams.- Responsible for promoting the company, developing partnerships and attracting customers, for an occupation of at least 50% at the time of these openings occur.- Sales support for all company units worldwide (over 3,300 units), being responsible for managing the entire sales process.

São Paulo Area, Brazil

- Responsible for Sales & Marketing, including Revenue Management, Reservations, Events Management, eCommerce and Communication department;- Definition of guidelines, work routines, task distribution, hiring, developing and training teams.- Prepare and submit Forecast, Annual budget for the areas of responsibility, Marketing and Communication plans.- Develop goals and objective to Sales, Reservations and Events Teams, following their performance.- Participation in the transition from Sofitel to Mercure Grand brand, with all the implications of this change, such as: elaboration of a new annual sales budget, definition of updated KPI's, communication to customers, development of new strategies for positioning the new brand and re-negotiation of Sales agreements.- Executive Committee Member, being responsible for strategic decisions, also participating in duty on weekends, acting as Manager on Duty.- Expertise in the marketing area, focusing on attracting and retaining new customers. Analysis of competition reports and coordination of the hotel's Revenue Manager, for strategic decision-making and greater revenue optimization.- Responsible for the international market development, participating in Sales blitz and fairs in Argentina and Germany.- Manager on Duty during weekends.

São Paulo Area, Brazil

- Responsible for managing important Top Accounts, such as Nestle, Motorola, Coca-Cola Femsa, Volkswagen, Ford, Fedex, IBM, Votorantim. SAP, Microsoft, GM, Telefonica, HP, Bunge, GE, Oracle.- Responsible for annual agreements negotiation, groups and events prospection, development of Food & Beverage, Automotive, Technology and Telecommunications, Paper and Cellulose, Transport and Logistics segments.- Negotiation of international RFP's.- Development of customer relationship with custom actions.- Responsible for Curitiba and Porto Alegre markets, as well as participation in the main national fairs.- Manager on Duty.

São Paulo Area, Brazil

- Participation in the opening of both Hotels (Ceasar Park & Caesar Business Faria Lima), with development of strategies to gain market share.- Responsible for prospecting the initial customers, development of rate agreements and first events.- Development of marketing, promotion and sales activities.- Participation in Sales blitz and national fairs.- Responsible for prospecting potential customers in Curitiba and Porto Alegre.- Development of Key Accounts to close groups and events for all Posadas' hotels in Brazil and Argentina.

São Paulo Area, Brazil

- Participation in the opening of the Hotel, with development of strategies to gain market share.- Implementation and elaboration of the initial customers portfolio.- Development of sales activities, rate agreements and first events.

São Paulo Area, Brazil

- Prospection and maintenance of customers in São Paulo and countryside.- Responsible for negotiating rates, sending proposals and RFP's for all customers.- Execution of national and international reservations, directly through the hotel and via GDS, and analysis of occupancy demand against the competition.- Participation in the Hilton Morumbi opening in São Paulo.- Participation in Sales blitz, national and international fairs.

São Paulo Area, Brazil

- Responsible for negotiations with debtor customers, through control and reports analysis.- Strong performance in customer complaints and queries, related to pre and post sales.- Interface between the different areas of the company, such as sales, technical and financial.- Manager on Duty, following the service standards and leading the team to achieve results.

Pós Graduação, Hotel/Motel Administration/Management

Curso De Ferias, Marketing De Serviços

Bachelor, Comunicação Social Com Enfase Em Publicidade & Propaganda