Adriana Pena Email & Phone Number

Toronto, Ontario, Canada

US Remote

• Strengthened the brand's market position by maintaining and enhancing relationships with key wholesalers in 15 countries, resulting in a successful distribution channel.
• Successfully managed a program of 50 partners and 200 resellers, significantly expanding the partner base and reseller list.
• Increased brand visibility and generate new leads by effectively representing the brand at Tradeshows and Roadshows across the region.

US Remote

• Successfully managed new project support requirements, resulting in smooth project execution and high client satisfaction.
• Demonstrated exceptional communication skills to effectively liaise between clients and various departments, leading to seamless coordination, improved understanding, and enhanced customer experience.
• Conducted impactful technical training sessions on the full product line to technicians from 50 service centers across LATAM, resulting in a more knowledgeable workforce and higher customer satisfaction rate.
• Proactively engaged with clients to identify their needs and customized products to meet their specific requirements, resulting in increased sales and market share.
• Contributed to sales growth by providing technical support to the sales team, winning 90% of projects and supporting sales of approximately USD 2.5 M.
• Generated comprehensive technical documentation for approximately 50 products in Spanish, resulting in better support, reduced resolution time for issues, and enhanced customer experience.

Panamá

• Implemented and trained the technical department on software for support and repair processes, increasing department efficiency and productivity, resulting in improved metrics and meeting established objectives.
• Developed and implemented effective processes for product review and repair, resulting in significant improvements in product quality and customer satisfaction, achieving a 40% increase in customer satisfaction.
• Established key performance indicators (KPIs) for the department, providing a clear framework for measuring progress and success, resulting in a 30% reduction in equipment maintenance time and significant cost savings.

Venezuela

• Defined technical specifications for new line of printers, resulting in a high-quality product that met industry standards and exceeded customer expectations.
• Led a team of 7 engineers to develop hardware and necessary systems and documentation for 9 new products, completing projects on time and within budget while ensuring compliance with industry standards.
• Conducted technical testing and certification processes with government authorities in Panama, the Dominican Republic, and Curazao for 9 products, ensuring successful launch and commercialization in those markets.
• Provided effective training to sales and technical support teams of partners in multiple countries, resulting in increased customer satisfaction and sales and contributing to a cumulative sales volume of approximately.

Information Technology Engineer, Information Technology

Project Management

Education record