• Strengthened the brand's market position by maintaining and enhancing relationships with key wholesalers in 15 countries, resulting in a successful distribution channel.• Successfully managed a program of 50 partners and 200 resellers, significantly expanding the partner base and reseller list.• Increased brand visibility and generate new leads by effectively representing the brand at Tradeshows and Roadshows across the region.

• Successfully managed new project support requirements, resulting in smooth project execution and high client satisfaction.• Demonstrated exceptional communication skills to effectively liaise between clients and various departments, leading to seamless coordination, improved understanding, and enhanced customer experience.• Conducted impactful technical training sessions on the full product line to technicians from 50 service centers across LATAM, resulting in a more knowledgeable workforce and higher customer satisfaction rate.• Proactively engaged with clients to identify their needs and customized products to meet their specific requirements, resulting in increased sales and market share.• Contributed to sales growth by providing technical support to the sales team, winning 90% of projects and supporting sales of approximately USD 2.5 M.• Generated comprehensive technical documentation for approximately 50 products in Spanish, resulting in better support, reduced resolution time for issues, and enhanced customer experience.

• Implemented and trained the technical department on software for support and repair processes, increasing department efficiency and productivity, resulting in improved metrics and meeting established objectives. • Developed and implemented effective processes for product review and repair, resulting in significant improvements in product quality and customer satisfaction, achieving a 40% increase in customer satisfaction. • Established key performance indicators (KPIs) for the department, providing a clear framework for measuring progress and success, resulting in a 30% reduction in equipment maintenance time and significant cost savings.

• Defined technical specifications for new line of printers, resulting in a high-quality product that met industry standards and exceeded customer expectations.• Led a team of 7 engineers to develop hardware and necessary systems and documentation for 9 new products, completing projects on time and within budget while ensuring compliance with industry standards.• Conducted technical testing and certification processes with government authorities in Panama, the Dominican Republic, and Curazao for 9 products, ensuring successful launch and commercialization in those markets.• Provided effective training to sales and technical support teams of partners in multiple countries, resulting in increased customer satisfaction and sales and contributing to a cumulative sales volume of approximately USD 1.5 million.