Adriana Perez Email & Phone Number

Mississauga, Ontario, Canada

• Responsible for ensuring all compliance pieces are satisfactory for each hire prior to the starting date.
• Routinely monitor and follow up new hire dashboard while raising awareness to hires that have outstanding tasks and documents to complete
• Verify satisfactory submission of all required documents and forms for the new hires.
• Update all the status changes into the Applicant Tracking System (Icims).
• Assist new hires with documents and forms as needed for a smooth and positive candidate experience.
• Maintain and verify all the new hires I9s, verify employee work authorization via E verify.

Mississauga

• Created job advertisements and posting in necessary channels.
• Performed phone screening and presenting a short list of top-qualified candidates for each position assigned, with a detailed profile that demonstrates the match between the candidate’s qualifications and the.
• Provided candidates and Hiring Manager with an exceptional experience throughout the recruitment and selection process.

Mississauga

• Assisted with face to face interviews and provided feedback to hiring manager
• Assessed applicant’s relevant knowledge, skills, soft skills, experience and aptitudes through interview guidelines
• Provided feedback to help improve the agent performance as per business expectations
• Completed daily bilingual evaluations that measure agent’s performance in process and human level
• Participated in QA calibration sessions to identify trends to assist with the coaching process
• Offered coaching to the agents to enhance customer service techniques

Mississauga

• Handled irate customers and maintained a low escalation rate
• Assisted in training and coaching peers to exceed in their performance
• Set the bar with the high 90+ quality score exceeding company expectations
• Worked daily with CRM, I sigma, Excel, Word and email
• Effectively identified the customer’s needs to provide the solution to exceed customer satisfaction in a timely manner
• Provided coaching and feedback reports to TM’s to ensure energy advisors improvement

• Promoted and secured orders from existing and prospective customers through a relationship-based approach.
• Demonstrated products and services to existing/potential customers and assist them in selecting those best suited to their needs
• Scheduled the projects, ensure revenue and customer satisfaction goals are exceed, work with suppliers and regional marketing teams to deliver quality products
• Created advertisements, websites, and direct mail, enforce brand marketing in trademarks logos and publications

Mississauga

• Planned and sold transportations, accommodations, insurance and other travel services, cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates.
• Provided relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc) to travelers, Book transportation, make hotel reservations and collect payment/fees.
• Used promotional techniques and prepare promotional materials to sell itinerary tour
• Entered data into our software and maintain client files, Network with tour operators.

Airlines & Travel Agencies Administration

Diploma, Tourism And Travel