Adriana Perez Email & Phone Number

Mississauga, Ontario, Canada

•Responsible for ensuring all compliance pieces are satisfactory for each hire prior to the starting date.•Routinely monitor and follow up new hire dashboard while raising awareness to hires that have outstanding tasks and documents to complete•Verify satisfactory submission of all required documents and forms for the new hires.•Update all the status changes into the Applicant Tracking System (Icims).•Assist new hires with documents and forms as needed for a smooth and positive candidate experience.•Maintain and verify all the new hires I9s, verify employee work authorization via E verify.•Communicate with field team at all levels ensuring candidate compliance.•Create ADP profiles/sheets for the new hires.•Communicate with internal resources regarding onboarding process and status of the new hires.•Accountable for the accurate completion of the new hire paperwork and personal profile.

Mississauga

•Created job advertisements and posting in necessary channels.•Performed phone screening and presenting a short list of top-qualified candidates for each position assigned, with a detailed profile that demonstrates the match between the candidate’s qualifications and the competencies of the position.•Provided candidates and Hiring Manager with an exceptional experience throughout the recruitment and selection process.

Mississauga

•Assisted with face to face interviews and provided feedback to hiring manager•Assessed applicant’s relevant knowledge, skills, soft skills, experience and aptitudes through interview guidelines•Provided feedback to help improve the agent performance as per business expectations•Completed daily bilingual evaluations that measure agent’s performance in process and human level •Participated in QA calibration sessions to identify trends to assist with the coaching process•Offered coaching to the agents to enhance customer service techniques•Took part in QA presentation to educate the new hires on the QA business expectations and shared my experience with the company•Reviewed calls for complaint purposes, provided feedback to assist the department to develop effective solutions align with the business expectations.

Mississauga

•Handled irate customers and maintained a low escalation rate •Assisted in training and coaching peers to exceed in their performance•Set the bar with the high 90+ quality score exceeding company expectations•Worked daily with CRM, I sigma, Excel, Word and email•Effectively identified the customer’s needs to provide the solution to exceed customer satisfaction in a timely manner•Provided coaching and feedback reports to TM’s to ensure energy advisors improvement •Investigated and followed up with customer concerns/issues and providing a resolution•Collaborated with CRT by completing investigations, SR by Ops, and call backs

•Promoted and secured orders from existing and prospective customers through a relationship-based approach. •Demonstrated products and services to existing/potential customers and assist them in selecting those best suited to their needs•Scheduled the projects, ensure revenue and customer satisfaction goals are exceed, work with suppliers and regional marketing teams to deliver quality products•Created advertisements, websites, and direct mail, enforce brand marketing in trademarks logos and publications

Mississauga

•Planned and sold transportations, accommodations, insurance and other travel services, cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations. •Provided relevant information, brochures and publications (guides, local customs, maps, regulations, events, etc) to travelers, Book transportation, make hotel reservations and collect payment/fees. •Used promotional techniques and prepare promotional materials to sell itinerary tour•Entered data into our software and maintain client files, Network with tour operators.

Airlines & Travel Agencies Administration

Diploma, Tourism And Travel