• Analyzes available telemetry data and determines which events present a potential data loss incident and business impact to AbbVie that requires escalation to Legal, Human Resources, and Office of Ethics and Compliance• Performs daily monitoring and analysis of Data Loss Prevention alerts from the DLP products and investigates to determine concern level for AbbVie• Assists Global Legal and Human Resources in processing DLP Remediation requests which may include confirming that AbbVie data is removed from unauthorized locations

•Triages and works through incoming incidents from corporate, warehouse, and store users•Runs escalations on, documents, and troubleshoots outages with other application and operations teams until resolution•Manages user accounts in Active Directory, SCCM, DUO Admin Console and Citrix Cloud Manager•Proactively monitors Network and Server Infrastructure through Icinga, CA APM, Solar Winds and Splunk to ensure availability

•Game 1 Individual: (Gold Bracket) National Rank: 187/6011; Total Score 1805•Game 2 Team: (Gold Bracket) National Rank 109/957; Total Score 2070The NCL is a defensive and offensive puzzle-based, capture-the-flag style cybersecurity competition. Its virtual training ground helps high school and college students prepare and test themselves against cybersecurity challenges that they will likely face in the workforce. All participants play the games simultaneously during Preseason, Individual Game and Team Game.The NCL challenges are based on the CompTIA Security+™ and EC-Council Certified Ethical Hacker (CEH)™ performance-based exam objectives and include the following content: Open Source Intelligence, Scanning, Enumeration and Exploitation, Password Cracking, Traffic Analysis, Log Analysis, Wireless Security, Cryptography, and Web Application Security.

•Installing, configuring, testing and maintaining operating systems, application software and a wide range of IT Hardware•Completes IMAC (Install Move Add Change) requests of IT Equipment as needed•Supports computers, a variety of printers, phones, proprietary software, and other airport specific technology to ensure the highest levels of systems and infrastructure availability

•Provides support to incoming telephone calls, voicemails, web-submissions, emails and/or chats from users•Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems (i.e. software, hardware and client specific applications) for multiple customers across multiple ticketing systems•Stays current on and adheres to established policies, procedures and documentations

•Ensured that customers backed up data correctly before Windows 10 migration and answered any questions they had•Manually initiated migration for machines that did not kick off on schedule•Verified Checklists of required software and functionality for Compliance on laptops before the workday started

•PC installation, de-installation, Imaging, Changing BIOS settings, Enrolling, asset tagging and configuration of Dell and HP Chromebooks for school districts in the Midwest•Replacing LCDs on HP Touch Screen Chromebooks experiencing ghosting issues•Unbox/re-box, organize equipment, prep/wire Dell and AVer laptop charging carts, stack pallets, and wrap pallets

• Fixed the Hospital Staff’s Issues on their desktop, laptops and mobile devices concerning their email, shared drives, and software that arose after the user and computer domain migration• Provided desktop support to PCs, tablets, printers, and phones including hardware moves/deployment, equipment replacements, and Workstation Re Imaging• Used Interpersonal skills to communicate effectively with Doctors, Nurses and Administrative staff in a timely manner• Tracked ticket progress and resolution accurately using Service Now

• Proactively managed client data, integration, and conversions using a variety of different methods including SQL • Provided software support/technical assistance to client users of all technical aptitudes while effectively communicating with customers during integration activities• Accurately inputed and maintained customer and activity log using Salesforce• Identified system wide problems and outages then communicated solutions to the support and leadership teams• Interfaced with customers, multiple vendors and platforms to ensure seamless data flow• Proactively identified and resolved data issues using the knowledge database and all available resources

•Picking and Assembling customer orders in a timely manner•Stowing, Consolidating, and Performing Quality-Assurance on merchandise

•Collected, curated, and updated information about restaurants in Chicagoland area along with teammates in promptly manner, resulting in meeting the Zomato Chicago Launch deadline a week early•Gathered comprehensive information including menus, business cards, and photos by visiting restaurants•Quality-checked collected data to ensure information was accurate

•Resolved parking and access related issues for a variety of customers in person, over the phone, and through email•Extracted relevant information with Excel from CSV batch files regarding parking lot, shuttle bus, and meal block usage which lead to improvements in structures of program to better accommodate users•Created, updated, and removed customer records, information, clearances, and RFID enabled University IDs using programs made by T2 Systems, CCURE, CBORD, and ID Works

•Tested and supported security alarms, panic buttons, and emergency phones across campus to maintain system health•Migrated 40+ Outlook accounts with teammates in to Google Apps, which conserved resources by eliminating need to run dedicated server

•Assisted children from Pre K through 8th Grade with homework assignments•Facilitated age appropriate activities for 20+ children in conjunction with another tutor