Adriana Popescu Email & Phone Number

Bucharest, Romania

Bucharest, Romania

-Ensuring a healthy and stable collaboration with various clients and provide overall goals and objectives through formal communication and leading the assigned project;- Develop and coordinate Professional Education and communication plans and collect the testifying documentation to obtain the required approvals for the Third-Party Scientific Conferences/Events attendance or branding activities;- Liaise with HCPs to coordinate Educational Workshops, Seminars and Programmes for various therapeutic areas in order to ensure the physicians and clients needs are met;- Accurate and timely submission of all necessary documents for participation of HCPs to different events (AdBoard, Preceptorships, Promo events) and assuring all involved documents are uploaded in Veeva Vault PromoMats and copyrights purchased;- Responsible for the submission of any Scientific documents (Articles, Manuscripts, Abstracts) and coordinate and manage the permission and approval processes on client publication tracking tools eg. DataVision, PubStrat or Journals;- Work with multiple cross functional teams as Scientific, Editorial, Clinical and Business teams to develop and implement different projects as per client's need.- Maintain a continuous communication with all stakeholders to keep all parties well informed of projects status, evaluating any potential improvements or risks to the project/client- Establish program goals and objectives and directs program plans to team members, develop and/or approve schedules, priorities and standards for achieving goals

Bucharest, Romania

- Plan and coordinate professional education events, brand activities, promotional activities,medical educational events and new product launch campaigns across BTL channels andensuring availability and archiving of follow-up documentation;- Analyze and interpret the results of past campaign to determine the most effectivemarketing approaches and also the proof of execution and performance;- Manage the new product/ innovation lunch: communication campaign, price set-up andcampaign management;- Constantly tracking the marketing and Professional Education Budgets;- Manage any price updates and new product creation processes for Romanian Market.- Design and implement pricing discounts, incentive scheme and bonus scheme forDistributors and end clients;- Generate, monitor and analyze pricing reports (monthly, quarterly and annually) fordifferent clients and/or Distributors to identify the impact of actual pricing strategy andpresent to senior management any changes and ideas to implement to increase theprofitability and customer retention;- Analyze market trends, sales and marketing metrics, as well as pricing strategies to identifyways to improve sales and marketing efforts;- Lead the related financial administration of marketing activities (PO management, creationof new vendors and customers in various systems as SAP, Ariba, JDE Oracle);- Create and proofread PowerPoint presentations to reflect sales and marketing plans andstrategies for EMEA team;- Samples management coordinator;- Monitor the relation with external agencies to ensure the marketing projects are performed and implemented with the required quality and agreed costs and timeframes.- Successfully lead the implementation of OneForce CRM project in MD department;- Manage the creation of territory accounts, territory allocation to sales team, analyze the HCPs consent gathering process from the sales team, prepare and analyze the CRM reports.

Bucharest, Romania

Responsible for keeping and developing a positive relationship with customers via SocialMedia Channels (Twitter, Facebook, ING Chat);-Investigate complex financial situations for Retail Customers using specialized systems (Ritm,Profile, GBS);-Cross-departmental collaboration to obtain information for appropriate responses torequests/ customer complaints. Inform the ING Office/ client about the resolution of theinvestigation;- Support for clients via Social Media Channels and e-mails for different issues and queries;- Ensure the availability of proper documentation for clients updates in the system;- Develop and Issue different bank documents as per customer needs;- Handle technical customer queries and product investigations;- Implement other steps to handle complex situations using the "Say it simple" technique;- Focus on Client needs following internal procedures.

Bucharest, Romania

- Offer support to clients: individuals, legal entities, public institutions and corporate andnon-clients;- Provide information about accounts, cards, savings, transactions and specific informationon bank products, offering complete and accurate responses to customer requests by phoneand/ or in writing. Increase customer loyalty through excellent communication skills and apositive attitude;- Issue debit cards;- Manage accounts with garnishment (block and unblock accounts and provide paymentinstructions);- Offer POS technical support for legal entities;- Internet Banking support;- Processing transfers on customer accounts, currency exchanges and transactionssettlements and early loans payments- Collaborate with other departments for solving cases that demand more information oragreement for a resolution;

Master'S Degree, Managerial Communications And Human Resources

Activities and Societies: ▪Ability to design and implement solutions and products to achieve communication in various areas.

Bachelor’S Degree, Applied Modern Languages (English And German)

▪ Specialized languages translator; ▪ Communication Skills; ▪ Business Legal and Economics knowledge.