• Inside Sales• Provide support to the sales team, management team, and internal departmentswhen necessary;• Preparing proposals and costing files for large projects, • Preparing quotation for small orders;• Processing data and co-prepare periodic sales report.• Processing data and co-prepare coupling inventory and demand reports to address frequent stock breakage issues.• Processing customer orders in IFS ensure project management;• Perform general office and customer service duties• Following up with Procurement (purchase orders status);• Ensuring a link between the Finance Department and warehouse• Participating in weekly meeting to review all projects with the teams • Providing stock-level checks, available and lead time to clients;• Reviewing customer purchase orders per legal team’s PO checklist;• Providing support related to shipping: provide shipping cost proposals, weight anddimension upon customer requests, tracking and delivery information.• Communication and coordination with customers, suppliers, and team members during quoting phase and order execution.

• Provide support to the sales team, management team, and internal departmentswhen necessary;• Perform general office and customer service duties: filing, process mail, handle requests.• Entering small projects in ERP system and ensure project management;• Following up with Procurement (purchase orders status);• Ensuring a link between the Finance Department and warehouse• Processing customer orders in IFS;• Invoicing all international orders and projects;• Participating in weekly meeting to review all projects with the teams • Providing stock-level checks, available and lead time to clients;• Creating proposals & quotes to clients• Reviewing customer purchase orders per legal team’s PO checklist;• Providing support related to shipping: provide shipping cost proposals, weight anddimension upon customer requests, tracking and delivery information.

*Assisted Project Managers with documents and activities to effectively develop water treatment projects. *Prepared packages for shipment, pickup and courier services. *Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. *Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors. *Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. *Created detailed expenses reports for Project Managers.

*Collaborated with multidisciplinary research team on water treatment projects*Analyzed chemistry of variety of compounds from water treatment plants and processed results*Executed more than 100 laboratory experiments to verify performance of chemical treatment and compliance with legislation*Effectively interacted with internal and external stakeholders during execution of research projects

*Upgraded computerized system to effectively manage sales and finances of the company*Implemented a new and more structured Customer Service system, which lead to an improvement in accuracy, efficiency as well as responsiveness of all customer service processes and procedures. Ultimately resulting in a better customer experience and an increase in sales and repeat business*Managed approximately 30-50 incoming calls and faxes per day from customers and stakeholders