Adriana Salariu Email & Phone Number

Bremen, Germany

Cologne, North Rhine-Westphalia, Germany

Smoothly and efficiently bridging the gap between business and IT by turning data into action and ensuring accuracy.Analyzed data to assess processes, determine requirements, and provide data-driven recommendations that aligned with business objectives.Led a project to centralize mailing systems, designing customer email journeys and supporting key marketing platform transitions.Collaborated closely with stakeholders to understand business needs and identify technological opportunities.Supported data synchronization efforts to ensure seamless integration across platforms.Gained hands-on experience with HubSpot’s technical capabilities to better assist the domain and improve operational efficiency.Tested and validated event handlers, ensuring data accuracy and system reliability.

Cluj County, Romania

Performed manual tests and work checks to ensure the quality, reliability, and performance of the company’s screening product, maintaining a high level of accuracy across all procedures.Identified, reported, and tracked issues effectively, leveraging strong problem-solving skills and attention to detail to resolve discrepancies and prevent future defects.Built and updated monthly performance reports for processes, teams, and individual analysts, providing key insights that drove strategic improvements.Led the creation of action plans in collaboration with Managers and Team Leads, focusing on corrective and preventive actions to resolve quality issues and streamline operations.Supported teams by providing ongoing coaching and mentoring, fostering a culture of continuous improvement and professional growth.Facilitated internal calibration sessions to ensure alignment with client and consumer needs, improving customer satisfaction and service quality.Provided comprehensive training to team members through demonstrations, discussions, and hands-on sessions, enhancing their skills and understanding of QA processes.Developed and maintained standards for documenting policies and procedures, ensuring consistent application and compliance across the team.Led and mentored the local QA team as a senior member, contributing to team leadership by developing and implementing improvement programs, initiatives, and processes to enhance overall efficiency.Acted as the de facto leader of the QA team, driving key initiatives and maintaining expertise in the processes, which led to becoming a trainer and mentor for both junior and senior colleagues.

Cluj Napoca

Delivered a highly professional and efficient customer service experience while maintaining availability, dependability, and flexibility.Served as the primary point of contact between the company and consumers, handling calls and emails efficiently while resolving issues and providing support.Guided consumers through the resident screening dispute process, from identity verification to dispute resolution, ensuring compliance with resident screening practices, safeguards, and legal regulations.Provided detailed recounts of consumer communications and follow-ups through Yardi’s CRM system, ensuring accurate tracking and record-keeping.Escalated unresolved concerns to the Dispute Processing Team and Management when necessary, maintaining customer satisfaction and regulatory compliance.Became the go-to person for escalations and complex complaints, earning recognition as the "Queen of No Transfers" for resolving issues without needing to escalate further.As a senior agent, mentored and trained new team members, setting up documentation and processes to standardize and improve team workflows.Played a key role in refining and perfecting company procedures, contributing to the development of more efficient customer service processes.

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