• Liaise with facility and operations managers of the customer on a daily basis;• Provide direction and feedback to team members and assisting with recruitment;• Manage, motivate and develop staff providing customer service;• Training all Staff members on OH&S cleaning industry;• Ensure that work is performed in accordance with policies and procedures and scopes of works are maintained and adhered to;• Conducting cleaning inspections in all sites and overseeing daily operations;• Responsible for providing accurate reports straight to the Operation Director.

• Direct customer service, telemarketing and conference of documents;• Developing customer service procedures, policies concerning customers relation and services provided;• Investigating and solving customers' complaint

• Handling face-to-face enquiries from customers;• Credit analysis;• Liaising with other organisationals units, services agents and customers to identify and respond to customer expectations.

• Ensuring operational efficiency within a call centre;• Writing reports analysing the customer service.

• Assisting with market research with customers;• Opening accounts, update records;• Providing help and advice to customers using services;• Developing and reviewing programs and procedures concerning customer relations and services provided;• Planning and implementing after-sales services to follow up customer satisfaction and modify and improve services provided.