Senior Customer Support Engineer
Current
Aug 2024 - Present
AeroLeads people directory · profile
Adriana Hernandez Email & Phone Number
Senior Customer Support Engineer | Atlassian Certified Expert Emeritus (ACP-EE) | ITSM | ITILV4 | Appfire X ServiceRocket | Computer Engineering Student
at
ServiceRocket
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Senior Customer Support Engineer | Atlassian Certified Expert Emeritus (ACP-EE) | ITSM | ITILV4 | Appfire X ServiceRocket | Computer Engineering Student
Location
Santiago, Santiago Metropolitan Region, Chile
Company size
Who is Adriana Hernandez? Overview
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Quick answer
Adriana Hernandez is listed as Senior Customer Support Engineer | Atlassian Certified Expert Emeritus (ACP-EE) | ITSM | ITILV4 | Appfire X ServiceRocket | Computer Engineering Student at ServiceRocket, a with 224 employees, based in Santiago, Santiago Metropolitan Region, Chile. AeroLeads shows a matched LinkedIn profile for Adriana Hernandez.
Adriana Hernandez previously worked as Senior Customer Support Engineer at Servicerocket and Customer Support Engineer at Servicerocket. Adriana Hernandez holds Grado En Ingeniería, Computer Science, Computer Science Engineering from Viu - Universidad Internacional De Valencia.
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ServiceRocket
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Profile bio
About Adriana Hernandez
I am a fearless, resilient woman who always strives for best practices. Knowledge is power, and I am a fast learner who is always on the way to developing new skills. Growing up with technology has made me understand it in a way that allows me to provide high-level support to clients, but now I am more focused on developing my technical skills, like programming. I can easily understand client's needs and turn them into software solutions for their business processes.
Current workplace
Adriana Hernandez's current company
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Servicerocket
4 roles
Adriana Hernandez work experience
A career timeline built from the work history available for this profile.
Customer Support Engineer
✔ITIL® Foundation Certificate in IT Service Management✔Appfire X ServiceRocket✔App: Comala Document Management- Document Management process in Confluence- Configuring workflows using JSON editor- Configuring workflows using Markup Language✔App: TFS4JIRA- Windows Terminal- Windows Administration (IIS)- Azure DevOps/TFS On-prem Administration- Jira Cloud/ Jira Data Center Administration- GIT, SQL, Python and JSON.✔App: Agile Poker- Scrum Poker/Pointing Poker Technique.✔App: Time To SLA-Service level agreement custom configurations and reports.✔App: Configuration Manager (CMJ)- Server to Server, Server to Cloud, Datacenter to Server, , Datacenter to Cloud, Cloud to Cloud migrations, Datacenter to Datacenter migrations. ✔App: Project Configurator (PCJ)- Datacenter to Server, Server to Server, Datacenter to Datacenter migrations.
Oct 2022 - Aug 2024
Retail Sales Consultant
✔ Promotion and consultative sale for Samsung Ecosystem products.✔ Customer service and support.✔Product demostration on-site.✔ Stock management.
Mar 2018 - Nov 2022
Analyst Support Junior
✔ Project Manager. Implementation, configuration, consulting, and migration of Jira and confluence for both cloud and data center✔ Project estimation.✔ CRM. ✔ Custom workflows, Jira automation and reports.✔ Monitoring delivered projects.✔ Team and customers traning (kahoots and PPTs)✔ Post migration, implementation support for customers.✔ Working with the customer and co-create value.✔Atlassian Products:- Atlassian Access- Jira Service Management- Jira Work Management- Jira Software- Bitbucket- Bamboo- Sourcetree✔Apps experience:- Xray Test Management for Jira- Table Grid Next Generation- Insight- EazyBI- JMWE- Jira Workflow Toolbox- JMCF- Refined
Oct 2017 - Oct 2022
Team & coworkers
Colleagues at ServiceRocket
Other employees you can reach at servicerocket.com. View company contacts for 224 employees →
LJ
Lyle Jarod Navarro
Colleague at ServicerocketPhilippines
View →
AL
Andres Lopez
Colleague at ServicerocketLas Condes, Santiago Metropolitan Region, Chile
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CP
Carolina Puentes
Colleague at ServicerocketSantiago, Santiago Metropolitan Region, Chile
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YL
Yong-Chong, Long
Colleague at ServicerocketSelangor, Malaysia
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NY
Nur Yasmeen Che Muslim
Colleague at ServicerocketMalaysia
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BA
Benjamin Abarzua
Colleague at ServicerocketSantiago, Santiago Metropolitan Region, Chile
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KK
Kharisma Knepshield Moraski
Colleague at ServicerocketMountain View, California, United States
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SC
Septa Cahyadiputra
Colleague at ServicerocketJakarta, Indonesia
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MK
Mani Krishna Sai Ravi
Colleague at ServicerocketBrampton, Ontario, Canada
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KL
Kushum Lata
Colleague at ServicerocketSydney, New South Wales, Australia
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Lyle Jarod Navarro
Colleague at ServicerocketPhilippines
View →
AL
Andres Lopez
Colleague at ServicerocketLas Condes, Santiago Metropolitan Region, Chile
View →
CP
Carolina Puentes
Colleague at ServicerocketSantiago, Santiago Metropolitan Region, Chile
View →
YL
Yong-Chong, Long
Colleague at ServicerocketSelangor, Malaysia
View →
NY
Nur Yasmeen Che Muslim
Colleague at ServicerocketMalaysia
View →
BA
Benjamin Abarzua
Colleague at ServicerocketSantiago, Santiago Metropolitan Region, Chile
View →
KK
Kharisma Knepshield Moraski
Colleague at ServicerocketMountain View, California, United States
View →
SC
Septa Cahyadiputra
Colleague at ServicerocketJakarta, Indonesia
View →
MK
Mani Krishna Sai Ravi
Colleague at ServicerocketBrampton, Ontario, Canada
View →
KL
Kushum Lata
Colleague at ServicerocketSydney, New South Wales, Australia
View →
1 education record
Adriana Hernandez education
FAQ
Frequently asked questions about Adriana Hernandez
Quick answers generated from the profile data available on this page.
What company does Adriana Hernandez work for?
Adriana Hernandez works for ServiceRocket.
What is Adriana Hernandez's role at ServiceRocket?
Adriana Hernandez is listed as Senior Customer Support Engineer | Atlassian Certified Expert Emeritus (ACP-EE) | ITSM | ITILV4 | Appfire X ServiceRocket | Computer Engineering Student at ServiceRocket.
Where is Adriana Hernandez based?
Adriana Hernandez is based in Santiago, Santiago Metropolitan Region, Chile while working with ServiceRocket.
What companies has Adriana Hernandez worked for?
Adriana Hernandez has worked for Servicerocket, Samsung Electronics, and Solutions For Everyone.
Who are Adriana Hernandez's colleagues at ServiceRocket?
Adriana Hernandez's colleagues at ServiceRocket include Lyle Jarod Navarro, Andres Lopez, Carolina Puentes, Yong-Chong, Long, and Nur Yasmeen Che Muslim.
How can I contact Adriana Hernandez?
You can use AeroLeads to view verified contact signals for Adriana Hernandez at ServiceRocket, including work email, phone, and LinkedIn data when available.
What schools did Adriana Hernandez attend?
Adriana Hernandez holds Grado En Ingeniería, Computer Science, Computer Science Engineering from Viu - Universidad Internacional De Valencia.
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