Adrian Cole Email & Phone Number

California, United States

Oakland, California, Us

Oakland, California, Us

Oakland, California, Us

Ensures assigned projects are delivered within scope, schedule, budget and quality levels are consistent with partner/customer expectations. Leads and coordinates highly visible projects including planning, analytics, communication, risk analysis, quality assurance, team and vendor management, and cost efficiency. Identifies and resolves issues proactively. Communicates a clear vision of project goals and objectives.Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships. Communicates appropriately with internal customers, third party vendors, senior management, and business leaders; Clarifies accountability and authority across stakeholders. Proactively seeks to strengthen direct/indirect relationships. Provides recommendations, delivers formal presentations, and provides reports to various senior audiences. Communicates tough issues to stakeholders while maintaining an independent opinion; satisfies stakeholder questions/concerns.

Marketing 4 Small Business Author of a marketing training program, the "10 Step Marketing Plan for UK Estate Agents" https://marketing4smallbusiness.thinkific.com Propology DigitalConsulted for Propology Digital, a software email marketing company. The software was new to the market and the owner was looking to build out automated communications to new and existing clients. • Identified opportunities to sell to existing customers and developed appropriate email messages. • Created reengagement emails to older customers.• Identified and created customer journey's and appropriate messages to send. • Created free content to provide to the customer as they progressed through their sales process. BReal, 2017Consulted for BReal, a software company based in Chile, who are looking to expand into the USA and UK. The software was Salesforce based, and the owner was looking to see what gaps there were in his product and how he could increase market share in both countries. • Identified opportunities within the software where BReal could gain a competitive advantage.• Revealed potential growth areas in different regions of the world that would allow for significant growth, including the US, within a short timeframe. • Provided information on legal requirements and necessary changes that would be required of the software. • Highlighted marketing opportunities that would allow for faster brand recognition in new markets.• Presented findings to owner along with a road map for the development work that needed to be completed. Martin & Co WansteadProvided consultative services for Martin & Co Wanstead, to build out an automated email campaign to new and existing customers in order to reduce costs and improve sales.• Identified ways that customer contact could be reduced by providing timely email reminders and information. • Created reengagement emails to older customers.• Identified and created customer journey's and appropriate messages to send.

Bournemouth, Dorset, Gb

• Successful national deployment of SaaS based software, including CRM and email marketing software.• Account managed offices to drive system adoption of CRM and email software post implementation.• Developed and maintained relationships with customers to improve their system usage and understanding of the system. • Provided customers with regular meetings, ongoing support, best practices and strategy. Monitored progress and proactively identified new ways to improve their usage of the software.• Mapped customers’ requirements to the product capability. Specifically using storytelling and customer evidence to connect technology to customer’s business processes and desired business outcomes. • Analyzed trends, performance measurements, and office needs to raise core requirements such as network-wide improvement requests and risk management solutions.• Created and implemented a support desk and Customer Success Team to handle customer enquiries. This involved hiring staff, training users, installing new support software and preparing it for implementation. • Conducted quarterly staff reviews and motivated staff for future career progression. • Designed and conducted classroom and web-based training for the company’s suite of online products, consistently meeting and exceeding targeted objectives.• Conceptualised the design and roll out of a new training portal that increased participation in the network by 75%.• Responsible for budgeting of the Support team, and ensuring that costs were neutral based on income received.

Dublin 2, Ie

• Completed pilot project implementations, resolved unexpected issues and reported back to critical business areas, with resolutions for future rollouts.• Diligently supported the clients in their efforts to reduce financial risk. Liaised with Regional Control Managers to formulate action plans in order to reduce errors, increase customer service and reduce financial exposure. • Proactively conducted time and motion studies, presented and implemented solutions across the customer base to improve efficiencies. • Provided training covering the project background, objectives, and navigation through the scripts to all project team members as well as conducting training for the client.• Wrote user guides on complex processes, which were published for review by the clients network.• Focuses on internal and external customer relationships, by assuring service level agreements are met and deadlines for projects are met.

San Francisco, California, Us

• Performed multiple end-to-end project management and business analysis duties within tight deadlines and strict project life cycles, working with key stakeholders and subject matter experts to ensure all deliverables were correctly identified.• Forecasted monthly, quarterly and annual spends for Financial Planning and project implementation.• Negotiated contract renewals, up to £4 million annually, price increase proposals and Service Level Agreements. • Provided proactive analysis of company invoices and expenditures, using advanced Excel and Access skills, resulting in over £75k in reoccurring annual savings. • Initiated, presented and implemented cost saving initiatives and projects using MS Project and advanced MS Power-point techniques to senior managers, resulting in significant departmental savings.• Proactively gathered productivity and operational data, identifying challenges, implementing process improvements where necessary.• Project manager for the implementation of a new desktop shipping system, which was rolled out to over 1500 locations within the USA. Gathered pertinent data and effectively presented this to key stakeholders, subject matter experts, and key team members. • Employee of the Year 2005• Truly Outstanding Performance Award, July 2007, August 2007, September 2008, April 2009 and May 2009.• Promoted to Asst Vice President

Bachelor Of Business Administration (B.B.A.)

Associate'S Degree, Business Software Applications