Adrian Dean Email & Phone Number

Texas, United States

Granbury, Tx

• Provide technical support, marketing/sales/customer service consulting and training for various service business clients. • Provide training and consulting, which covers six things a service-based business needs in order to grow and increase client base. • Provide support with website design and quality control, including setup for business clients focusing on conversion, whether is it by leads, email list, or sales growth. • Advise clients on computer hardware, networking equipment, as well as any support items. Support to include set up of equipment and technical support

• Overseeing software projects, including providing direction and expertise regarding the business of software. Acting as Scrum Manager when necessary• DNS/Domain/Website Host/Staging/User/Email/Automation/Security administration and Domain transfers(AWS, Cloudflare, GoDaddy, Network Solutions, Epik, WP Engine, CloudWays, Terrahost, Liquid Web, BlogVault, Zoho, Google Workspace, Office 365, Zapier) • Website/Ecommerce/Email Marketing/SEO/Podcasts/Payments/Password/Authentication/Mobile Device/MDM management/Security Trainings, Wordpress(Divi, WP Bakery, Thrive Themes, Beaver, Memberpress, Tutor LMS, Restrict Content Pro, Wishlist Member), NextCloud, Shopify, WooCommerce, Active Campaign, ConvertKit, Mailchimp, Hubspot, Ahrefs, SEMRush, Libsyn, Square, Stripe, 1Password, LastPass, BitWarden, Jamf Now) • Provide technical support for multiple clients and team members remotely across various time zones according to SLAs (Slack, Zoom, Screen Connect, Asana, Clickup, Trello, Taiga, Jitsi, Element) • Leadership, Management, and Training of current team. Also documenting procedures and processes. • Act as liaison with various third party services• Experience with Subscription/Recurring Revenue business models

• DNS/Domain/Website Host/Staging/User/Email/Automation/Security administration and Domain transfers(AWS, Cloudflare, GoDaddy, Network Solutions, Epik, WP Engine, CloudWays, Terrahost, Liquid Web, BlogVault, Zoho, Google Workspace, Office 365, Zapier) • Website/Ecommerce/Email Marketing/SEO/Podcasts/Payments/Password/Authentication/Mobile Device/MDM management/Security Trainings, Wordpress(Divi, WP Bakery, Thrive Themes, Beaver, Memberpress, Tutor LMS,), NextCloud, Shopify, WooCommerce, Active Campaign, ConvertKit, Mailchimp, Hubspot, Ahrefs, SEMRush, Libsyn, Square, Stripe, 1Password, LastPass, BitWarden, Jamf Now) • Provide technical support for multiple clients and team members remotely across various time zones according to SLAs (Slack, Zoom, Screen Connect, Asana, Clickup, Trello, Taiga, Jitsi, Element) • Leadership, Management, and Training of current team. Also documenting procedures and processes. • Act as liaison with various third party services

• Help lead various feature development crews – SCRUM Master/Agile • Looker/Periscope Data Analysis • Train new employees • Involved in further feature development work • Routinely involved in overview testing of products, as well as features in development phase • Provide support for ongoing beta program and test web content and applications • Support internal company needs • Past feature work includes: Updated Trigger Panel/Wizard in Storyline, side by side installs, Content Library for Storyline, Content Library for Studio, Replacing Flash Dependencies with HTML5, Peek for Windows, Replay, Review 360, Rise 360 • Wrote various technical information, knowledge base articles, test plans, overview plans, and training courses

• Provided support for Fortune 100 and 500 companies with all products and services. • Started as a team of 13 which has now grown into a team of 40+ • Support handled through email, chat, and phone calls with remote desktop connections. • Routinely provided additional support for other issues outside of our products and services. • Helped support internal company issues, trained new employees • Helped lead others and made decisions on support cases that had various questions. • Wrote various technical information, knowledge base articles, and training courses

Granbury, Tx

Sysadmin/Web Design/Network Engineer/Tech Support/Cabling/WebmasterAlso handled video editing of City Council meetings and City events. Handled Live video streaming of Council meetings and City events through the City's website.Helped with setting up City-wide mesh wifi network.Helped with getting laptops and network communication installed in all Granbury Police cars.Provided tech support for multiple departments. Facilitated the support with multiple vendors for various City departments too.Helped with installing two security camera systems for City Hall and the City Service Center.Handled security footage retrieval for both the City and the Granbury Police Department. Would gather video from local businesses when necessary. Also helped with enhancing video when possible, although capabilities were limited.Helped with software/website training when needed.Handled the setup and support for TXU Energy within City Hall during their nuclear safety drills.

Granbury, Tx

Handled tech support for multiple departments/schools.Helped with installing cable and fiber in various schools and buildings.Helped with software training when possible.Was responsible for deploying well over a thousand computers to various classrooms and offices.Learned a lot about network administration. We were also probably one of the first School Districts to deploy wifi in almost every building/school (802.11b) - at least in Texas.Learned a good deal about creating batch files/disk images/software automation.