A hands-on leader with over 25 years’ experience of improving and building teams to deliver world-class Oracle managed and professional services.With a record of delivering significant business benefits, excellent stakeholder management skills, a focus on customer satisfaction and the ability to develop and lead technical teams through process and personal improvement.A team player with a positive attitude who believes collaboration with customers and colleagues will lead to the best outcomes. An advocate of personal development, keen to share knowledge and develop other leaders through mentoring and coaching. I'm also leading expert in the implementation and on-going support of complex Human Capital Management solutions, with over 25 years of global consultancy experience.For the past 6 years I have been responsible for developing Claremont / DSP Group's Oracle Applications Managed Service Business. Overseeing continual improvement of customer satisfaction up to a NPS (Net Promoter Score) of +90% and SLA (Service Level Agreement) adherence greater than 99.5%. Never losing a Managed Service customer to a competitor, with continual year-on-year growth of the Managed Service client base.Prior to that I established Claremont's Oracle HCM capability. Helping a number of clients to improve their Oracle HCM & Payroll implementations, through process improvement, innovative use of third party tools and extensive product and business knowledge.Previously I was responsible for developing and delivering the Oracle HCM & Payroll Managed Service capability for Hitachi Consulting. Growing a dedicated to team to help over 20 clients improve and stabilise their implementations of Oracle HCM.I have also worked as an HR & Payroll Functional Consultant for Oracle Corporation UK. During this time I was involved in a large number of high-profile implementations of Oracle’s E-Business Suite across a variety of business sectors.
Listed skills include Oracle E Business Suite, Oracle Applications, Oracle Hr, Oracle, and 8 others.