Global Chief Operating Officer
Amsterdam, North Holland, Nl
The only exec team member to serve throughout Just Eat's journey from a startup (c. £30m revenue) to the FTSE 100 (market cap £5.5bn, 2018 revenue £780m). I had P&L responsibility for the UK and all international markets, leading a cross-functional team of 2,000, growing GMV to > £3bn. Responsibilities as COO included recruiting and managing all Country Managers, all global sales teams, in-country marketing teams, multi-language customer care across several global sites & outsourcers, all ancillary revenue streams, and M&A integration. We helped over 80,000 independent restaurants to grow using digital technology, across markets including Australia, Canada, Mexico, Brazil and most of western Europe. Jeffries Equity Research Jan 2018: “Just Eat’s track record has been faultless: leadership in the UK; portfolio management (backing its winners and cutting its losers); countless operational initiatives (from ancillary revenue sources to initiatives that protect and reinforce its incumbency). Just Eat rightly represents the gold-standard of execution.”Specific achievements included:- Strengthening global teams, structure & processes continuously to drive & anticipate scale- Supporting successive CEOs in building a coherent strategy supported by a winning culture- Building a world class Business Intelligence team covering commercial, product and marketing BI- Successful integration of 20 different acquired businesses around the world including SkipTheDishes in Canada, HungryHouse in the UK & £445m acquisition of Menulog Group in Australia- Supporting the CEO in Series C funding round and throughout IPO process- Presenting on public earnings calls and Q&A sessions during 4 years post-IPO- Over-delivery on public market expectations in every reporting period post-IPO, creating £1bn of shareholder value per year from 2014-2018- Promotion from London Stock Exchange High Growth Segment to Main Market, FTSE 250 and finally FTSE 100 in Dec 2017