Build effective relationships, (internally & externally) to balance the requirements of the client, Network Rail and the industry as a whole.Champion the interests of clients, customers and stakeholders acting as the focal point for escalation within Network Rail. Review and interrogate client remits to confirm their viability.Work with internal and external stakeholders to establish a scope which optimises client requirements, value for money, network availability and capacity for future development and whole life cost. Be responsible for the conversion of the client remit into an agreed project requirements specification.Be accountable for the development of the initial project plan and budget; working with the project manager to specify how the project is going to be delivered, expected milestones and associated timescales, resource requirements, risks & issues and funding needs/sources. Produce business cases and investment papers for projects. Devise solutions which maintain the ‘business as usual’ accessibility for our customers, take consideration of the 7 day railway principles and therefore minimise disruption to end rail users.Take a national/route wide view across portfolios to generate additional benefits, identify and resolve conflicting work and drive efficiencies. Lead the process of quantifying risk associated with the project.Devise mitigating actions and periodically review recovery progress. Interrogate and challenge plans to assess the deliverability of agreed scope within stated timescales and cost parameters, presenting any required scope changes to the client for approval.

Act as the single point of contact for the Station Manager for co-ordinating with the Station Enhancement Projects.Advise contractors and project managers of station procedures, checking that work instructions are consistent with these and other activities and projects on the station.Manage operational interfaces between projects and the operation and use of the station to minimise disruption to beneficiaries, retailers, occupiers, customers and the public. Agree the phasing of works and the necessary controls needed to minimise conflict between operational and commercial activity.Inform the relevant departments of hand back meetings, particularly for the direct handover of Health & Safety and maintenance documentation. Manage the interfaces between projects, to contribute to an effective safety culture on the station, in compliance with Network Rail's health, safety and environmental policies and procedures

Manage the day to day performance of the Station team within set resources and budgets, in accordance with the company processes and objectives. Professionally delivering excellent and consistent customer service, and providing an operationally safe, secure and quality station environment for all station stakeholders including TOCs, tenants, passengers, station users and retailers.Manage and lead the direction of the station team in the delivery of a safe station environment, compliant with appropriate operational and safety standards, to provide excellent customer service. Act as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance.Implement and lead station emergency and evacuation plans as required and manage the security of identified risk areas, checking inspections are completed and recorded.. Manage and direct resources in response to all accidents and incidents affecting the station environment.Manage the programme delivery for station checks including contractor compliance and train despatch, in accordance with relevant company standards and procedures. Implement the National Railway Security Programme and Station Security Plan to deliver the legislative requirements and maintain relevant records and implement plans to prevent criminal activity and improve safety within the station.Conduct the required risk assessments that are mandated through legislation and company standards.Review and approve contractor risk assessments and method statements for compliance with standards.Implement and comply with the relevant industry and company standards and procedures including health, safety and environmental policies and procedures. Management and deliver the competency assessment processes. Comply with Network Rail's.

Responsible for training, delegating and mentoring up to twenty staff on shift.Actively using different methods of crowd control as a counter measure during disruption.Carrying out planned general inspections and using data collected from annual statistics to try and prevent and reduce accidents on the station.

Preventing and detecting on site incidents. Conducting searches of personnel, vehicles and unatennded bags etc. Producing written reports. Liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service

Responsible for supervising the checkouts, booking in shifts for overtime, cashing up at the end of theshift and delegating staff to other areas to spread out a better usage of the stores resources.Handling customer complaints and resolving issues to maintain high level of customer service.