Technology Support Specialist
Current▪ Gained Administrator experience with Aloha/Radiant/NBO (MenuLink), Configuration Center (CFC), and Command Center (CMC).▪ Effectively handled POS support calls from initiation to resolution, and escalating issues appropriately via internal ticketing System.▪ Documented recurring issues and resolutions for efficient handling of future incidents.▪ Installed and maintained physical technology assets including but not limited to POS terminals, Servers, iPads, Cabling, Printers, Firewalls, Routers/Switches, Wireless Access Points, VOIP phones, and CCTV/IP security systems.▪ Collaborated with multiple third-party vendors for POS systems, Fortinet firewalls, PCI compliance including Attestation of Compliance (AOC) and Self-Assessment Questionnaire D (SAQ-D).▪ Installed, supported, and upgraded software (Windows operating system, Microsoft Office Suite, and QuickBooks)▪ Performed IT security reviews, technical risk assessments, and analysis to ensure adherence to IT security policies and standards.▪ Developed and delivered security awareness and education materials to end users and system administrators.▪ Reviewed reports from Endpoint Protection tools (SIEM, TVM, AV) to collaborate with business units, ensuring compliance and appropriate security measures are in place.▪ Researched and implemented advanced solutions like AWS Cloud storage, Enterprise Backup/Ransomware protection, business automation, etc.▪ Lead interactions with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.▪ Managed local technical projects.▪ Maintained and created technology policies, procedures, and processes as necessary.▪ Cross trained and supported other business functions.
