Adrian Bunea Email & Phone Number

Bucharest, Romania

Eindhoven, Noord-Brabant, NL

ServiceNow platform:- Overseeing the creation of the strategy and plans for reducing technical debt, improving the performance of the platform and maturing the CMDB/CSDM. - Coordination of several teams located around the globe, working in a SAFe model.- Accountable for SOX compliance targets.ITSM Processes - In charge of the complete overhaul of the.

Bucharest, RO

• ITSM Trainings: Delivered ITSM Trainings with excellent feedback from course attendees as well as from large multinational companies (ING, Telekom, Avery Dennison, Autoliv, Siemens, etc.)
• Client Support & Consulting: Advised national & international clients on improving the efficiency andeffectiveness of IT processes and services, through current state analysis, technology stack assessment and strategic.
• Transformation projects: Designed and transformed processes in large complex multinational organizations

New York, NY, US

• Cost Avoidance Project: Successfully led “P1 MTTR Reduction” Project that delivered an 84% reduction of the MTTR KPI for critical production down incidents and 254 mil EUR cost avoidance, for our client, the 2nd.
• SIAM Greenfield Project: Coordinated the design of the Service Integrator function, with the aim of increasing value add for the business. Involved in all aspects, including contractual negotiations, process design.
• Security Operations Centre: Acted as IT process expert in customer’s Leadership Team, validating the KPMG documentation, setting up ServiceNow in order to offer 98% protection from IT attacks. Increased Genpact’s.
• Project Management: Oversaw & coordinated app. 18 projects and strategic digital initiatives: major ServiceNow upgrades, RPA – automation, Chatbots, Data and Catalogue Models, ERP tool consolidation & performance.
• Agile ITSM: Business value maximization by streamlining & harmonizing 15 different teams working Agile Scrum / DevOps / Waterfall using Jira & ServiceNow.
• Team Coordination: Leading 4 teams of IT Service Management professionals, with yearly attrition as low as 4%.

Austin, Texas, US

• Strategic Relationship Management: Acted as a SPOC for Oracle Advanced Customer Services Division customers(Deutsche Bank, Vodafone, British Telecom, Daimler). Successfully managed C-level escalations in business.
• Designed SR Acceleration Service: Generated app. 200k USD revenue/client by developing, selling, implementing a new improved IT fast-track resolution service.
• Team Leadership: As a direct result of the growth of the SR Acceleration Service I was tasked with creating and coordinating a team of account managers to help expand and manage this service.

Munich, DE

• Managing Teams: Recruited, trained and managed team of 7 sales agents, constantly overachieving sales targets.
• Creative Sales Initiatives: Created a network of 15 resellers from various financial institutions, thus expanding the overall sales figures with minimum costs.

• Leveraging Relationship Management: Stabilized the allocated portfolio of customers, most of them dissatisfied at the moment of take over
• Achieving & Exceeding Sales Targets: Successfully generated new sales of Microsoft ERP solutions through cross-selling to stabilized customers as well as acquiring new customers.

Master'S Degree, Business Administration

Bachelor'S Degree, Informatics

Doctor Of Philosophy - Phd, Business Administration And Management, General