Adrian Wilkins Email & Phone Number

Newtown, Pa, Us

Senior Service Leader, responsible for establishing, staffing, and leading the operations of the service business unit within a battery energy storage OEM with a primary focus on developing a customer-centric service vision, structure, and talent strategy that aligns with the demands of the hyper-growth green energy market. - Developed and implemented a comprehensive service vision that prioritized customer satisfaction and aligned with the overall business objectives- Recruited, trained, and mentored a high-performing service team, fostering a culture of motivation and accountability- Defined operational processes that integrate seamlessly with customer operational environments, utilizing common systems and vendors to enhance synergies and deliver maximum customer value.- Drove service revenue growth from $100K to over $10M annually by defining and refining service products and ensuring efficiency in service delivery across multiple functions such as safety, quality, remote operations, technical support, training, field service, parts, and repair operations.-Built strong relationships with customers to understand their needs and expectations, using feedback to continuously improve service offerings and operational processes.-Established key performance indicators (KPIs) to measure service delivery effectiveness, operational efficiency, and customer satisfaction, using data to inform strategic decisions.- Ensured all service operations comply with industry safety standards and quality protocols, promoting a culture of safety among team members.

Regional Director with sales, and operational responsibility for delivering OEM service for rotating equipment for Siemens industrial product lines of Gas Turbines, Steam Turbines and Compressors. Led a team of 150 employees and contractors, delivering more than $300M annually in order intake, $100M in revenue conversion across an installed base of > 5000 assets and 250 key customer accounts.

Munich, De

Consolidation program Director for 32 domestic and international manufacturing locations, in 16 countries and 4 continents. Delivered consolidation program, 3 months early and with >15% budget saving through effective value engineering and creative solutions.

Munich, De

Product line lead delivering service for Gas Turbines, Steam Turbines and related equipment through a team of Project Managers for industrial, Oil & Gas, utility customers throughout North America.

Munich, De

PMO lead delivering on portfolio of energy related industrial projects. Defined roles and responsibilities and resourced the PMO with a team of senior Project Managers delivering service responsibilities for industrial, Oil & Gas, utility and real estate Projects throughout North America.

Munich, De

Implemented EPC contract requirements for thermal power plant projects with each contract value up to ~$500M. Managed direct resources to budget and schedule employing Earned Value and Critical Path reporting techniques.

Zurich, Zh, Ch

Contract Manager for construction and commissioning of a new power plant and desalination works as lead in consortium. Managed contractual obligations of the ABB prime contract, subcontracts of vendors.

Senior Project Manager delivering expertise in, value engineering, risk management and project management services to private and Government CAPEX projects throughout the Middle East.

Owners' representative contracted to Procter & Gamble managing delivery of CAPEX and strategic projects in UK and Europe

Bachelor Of Science (B.Sc.), Project Management And Quantity Surveying

National Certificate In Construction Management, Building Construction Technology

Leaving Certificate, Various