Adrian Ciaffone

Adrian Ciaffone Email and Phone Number

Partner @ Together Business Consulting
Argentina
Adrian Ciaffone's Location
Argentina, Argentina
Adrian Ciaffone's Contact Details

Adrian Ciaffone personal email

n/a

Adrian Ciaffone phone numbers

About Adrian Ciaffone

Regional senior executive with more than two decades of experience at PricewaterhouseCoopers, IBM and Together Business Consulting in Sustainable Business Transformation, Management Consulting, Exit Planning Strategy, Sales & Business Development, Innovative Business Solutions, Regional Business Growth Strategy focused on satisfying client business priority needs, advising client’s executives across Latin America to contribute with their business propose and objectives under multicultural, divserse and competitive environments.Experience executing positions in Board of Directors as President, Board member, Advisory board, Independent Director.Strategist executive who transforms strategic plans into workable actions to reach the defined goals.Business results-driven executive with strategic vision, strong financial discipline, deep operational insights and business acumen to lead business transformation to drive businesses forward in corporations and medium size companies.Direct report from Regional Service Deliveries/Operations, Financial Business Operation, Human Resources, IT/Technology, Business Transformation, Business Control and Corporate Social Responsibility.Deep leadership conducting Information Technology and Business Process Optimization to reach strategic goals and brings the benefit of the innovation to create business opportunities and improve competitiveness while managing costs and risks.Professional expertise and successful results in:-General Manager / President positions-Profit & Loss responsibilities-Leading Business Transformation in complex cross-cultural / regional environments-Exit planning avisor-People management of +600 headcount across 10 countries-Cultural Transformation, Change Management and New Work of Working Adoption -Business development in professional services / IT across LA countries-Successful subsidiary company end to end creation/management and new centers start up-Regional business unit services management-BPO (Business Process Outsourcing) / SSC (Shared Service Center) delivery management-IT management and re-organization to align IT to business strategy-ERP, CRM, Servicenow and industry specific end to end solutions implementation-CRM/Contact Center delivery management and strategy planning

Adrian Ciaffone's Current Company Details
Together Business Consulting

Together Business Consulting

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Partner
Argentina
Website:
togetherbc.com
Employees:
42
Adrian Ciaffone Work Experience Details
  • Together Business Consulting
    Partner
    Together Business Consulting
    Argentina
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  • La Lomada De Pilar
    Member Board Of Directors
    La Lomada De Pilar Aug 2022 - Present
    Pilar, Buenos Aires Province, Argentina
  • Together Business Consulting
    Partner
    Together Business Consulting Jul 2022 - Present
    Buenos Aires, Argentina
    Responsible for Business Development & Geo Expansion.
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  • Together Business & Consulting
    Director Business Transformation
    Together Business & Consulting Oct 2018 - Jul 2022
    Argentina
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  • Gesnext
    Global Business Transformation Leader Director
    Gesnext Apr 2017 - Apr 2018
    Buenos Aires, Argentina
    Global Business Transformation Head with responsibility for executing on strategic firm-wide initiatives regarding driving organizational, strategic and cultural changes to improve business outcome with concrete roadmap actions plan. Led business digital transformations that improved the company business outcomes and created the conditions for sustainable growth.Brought in perspectives of Advanced Technologies like Robotics, Cognitive Computing, Natural Language Processing, Blockchain, Digital Transformation, Analytics to enhance the transformation opportunity for existing operation / new clientsCollaborate with local General Managers and multi-function teams and onboard all-important stakeholders to constantly enrich the engagement from main stakeholdersPlan and prioritize transformational initiatives to unlock identified opportunities, ensuring work and tasks are aligned with the project priorities and distractions from the project goals are minimized.Executed initiatives in close collaboration with multiple stakeholder groups and executive leaders. Coached and mentored the transformation team to maximize their contribution to the collective success and focus on reach business outcome goals.Communicated the plan, roles, constraints, milestones, and critical path to all team members, project stakeholders, and concise summary to executive leadership.Proven record of accomplishments:-Global 10% productivity increase in first 1o months-US$+23MM incremental benefits-Automation implementations improving +4% the global productivity-Strategic transformations framework defined to improve business pains including among others Blockchain, Cognitive Finance & Planning, Cognitive HR solution for recruiting and talent acquisition, Global Delivery Strategy, etc
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  • Gesnext
    President And General Manager
    Gesnext Mar 2016 - Mar 2017
    Buenos Aires, Argentina
    Lead the 1st year of the end-to-end takeover of the acquired company and the initial operations turnover.Overseeing all operations and business activities (IT, HR, Finance, Operation/Delivery, Legal) to ensure to reach the business goals and the business continuity complying with clients’ contract terms and avoiding operation disruption. Implement and execute a management system / scorecard to monitor the business improvement road map actions progress execution. Implement business transformation initiatives to improve business short terms resultsP&L goals full responsibility, solve legacy financial and HR issues reducing high DSO, solve debts, tax issues, etc. Reach full compliance with corporate business controlDevelopment new business and expand the legacy ones to sell services to new clientsImprove HR climate, manage union’s issues ensuring business operation, replace key management positions and optimize workforceProven record of accomplishments:-Clients contacts SLA and delivery quality were complied. Issues resolution negotiated and solved. Client satisfaction was satisfactory.-Financial results defined in acquisition/client contracts were achieved solving more than US$1.3MM of financial impacts not planned, increasing contract signing in US$24MM and improving PTI in US$1.6MM-Climate and unions issues were managed improving the legacy HR environment with good climate survey results-Business transformation implemented optimizing workforce reaching the planning productivity increase and setting up the next year transformation approach.-Business development actions were deployed selling new services and supporting global deals development.
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  • Ibm
    Global Process Services Spanish South America Sales & Delivery Executive
    Ibm Apr 2014 - Feb 2016
    Buenos Aires
    •Develop a healthy pipeline of account/service/product offerings and execute a strategic sales plan to expand customer base and bring new business revenue. •In charge of all Global Process Services regional delivery centers in this region with P&L responsibilities. Achieving the business development of ten years BPO contract for more than US$340M for the region.•Business developed based on consultative selling building long-term customer relationships leading to identify new customer needs to became into business opportunities.•Led the development of integrated end to end solutions proposal covering:- Lead multi-disciplinary team to develop effective solutions and close the deal- Business value propositions definition.- Strategy and solutions definition related to pricing approach, IT/Processes/ Applications scope, Outsourcing/Bpaas, Resources, Partners/Subcontractor strategy and agreement negotiation, Planning, Tax analysis, Terms & Conditions, etc.- Client stakeholders relationship (C-Level, Procurement, Commercial/Technical decision makers).- Addressed client concerns and ensured the resolution and/or negotiation of issues based on a long term partner relationship with a win/win approach.•In charge of regional service delivery organization including the leadership of the following area managers: Financial, HR, Operation, IT, Solutions, Transition, Business Control•P&L responsibilities
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  • Ibm
    Regional Head For Spanish South America & México Global Process Delivery
    Ibm Jan 2003 - Mar 2014
    Buenos Aires, Argentina
    •In charge of regional service delivery operations offering Next Generation of BPO (business process outsourcing) deliveries over ten Latin America countries with more than six hundreds people to provide services to Spain, US, and Latin America Clients.•Responsible for P&L financial results of the operation, budgets and forecasts.•Responsible for the management of the start-up of new centers and new companies and business feasibility in other countries.•In charge of support areas coordination across deliveries that includes coordination of BU Finance/Admin, HR, IT, Business Control, Business Operation, Process Improvement and Transition.•Lead business solutions development of consulting services, IT and Business Process Outsourcing for regional and international clients.•In charge of leading the execution of complex projects of implementing business solutions including CRM, ERP, core business applications, IT and Business Process Outsourcing•Consulting services to our client top management/Directors regarding CRM & IT strategy planning to align to business needs, organizational re-structuring, and diverse consulting services regarding IT, business, technology and outsourcing strategy and implementation.•Business development for Telecommunication industry clients
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  • Pricewaterhousecoopers
    Senior Regional Manager In Business Consulting Services For Latin America
    Pricewaterhousecoopers Jan 1990 - Dec 2002
    •Responsible for business opportunity development of business process/strategy and IT consulting services, systems/process integration solutions and outsourcing for Latin America Companies.•Responsible for managing high complex and multi-disciplinary regional projects including:- successful lead and implementation of business and IT integrated solutions (ERP, CRM, Billings, Core Banking, etc),- definition and implementation of Strategy Information Technology Plans, - implementation of re-structuring of IT organization with more than 1,500 headcount applying “best practices” in order to align the IT area to business needs and achieve the right sizing,- leading of development and implementation of information systems designed to cover regional needs- implementation of regional contact center consolidation achieving important cost savings•Leading multi-disciplinary team work made up of IT and business process professionals, industry specialist, psychologist for organizational change management, human resources and technical experts. •Integral vision of the business issues provinding integrated solutions based on BPM, BPO and IT•Consulting services regarding CRM, Systems/Technology, Telecommunication industry, organizational re-restructuring, and diverse subjects related to information technology and its alignment with the business strategy•Definition of the service offering to our clients and the go-to-market strategy
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  • Siswork S.A.
    Project Leader Senior
    Siswork S.A. Oct 1987 - Dec 1989
    •Responsible for developing and implementing bank and retail systems in Argentina (Buenos Aires, Córdoba), Chile and Bolivia.•Project leader responsible for the development and implementation team for Cordoba, Bolivia y Buenos Aires.•Integrated Solution design for Banks and specific tools for systems design.

Adrian Ciaffone Skills

Outsourcing It Management Management Consulting Business Transformation Change Management Erp Business Strategy Pmo Business Process Improvement Leadership Business Development Process Improvement It Service Management It Outsourcing Information Technology People Management Project Implementation Bpo Sales New Business Development Solution Selling Cross Functional Team Leadership It Transformation Service Management Contact Centre Consultative Selling Global Delivery Operations Management Corporate Social Responsibility Business Continuity Restructuring Organizational Change Mobile Communications Shared Services Shared Service Center Collaborative Leadership Technology Planning Outsourcing Management Business Control Regional Development Entrepreneurship Development Xaas Multicultural Team Management Multi Site Management Erp/crm Telecommunication Industry Business Development Consultancy Digital Transformation Business Transformation Programmes Crm Business Engagement Crm Software

Adrian Ciaffone Education Details

Frequently Asked Questions about Adrian Ciaffone

What company does Adrian Ciaffone work for?

Adrian Ciaffone works for Together Business Consulting

What is Adrian Ciaffone's role at the current company?

Adrian Ciaffone's current role is Partner.

What is Adrian Ciaffone's email address?

Adrian Ciaffone's email address is ad****@****.com.ar

What is Adrian Ciaffone's direct phone number?

Adrian Ciaffone's direct phone number is +54911455*****

What schools did Adrian Ciaffone attend?

Adrian Ciaffone attended Igep - Instituto De Gobernanza Empresarial Y Pública, Universidad Torcuato Di Tella, Universidad De 'san Andrés'​, Universidad Tecnológica Nacional, Enet Entel José De San Martín.

What are some of Adrian Ciaffone's interests?

Adrian Ciaffone has interest in Children, Education, Environment, Poverty Alleviation, Health.

What skills is Adrian Ciaffone known for?

Adrian Ciaffone has skills like Outsourcing, It Management, Management Consulting, Business Transformation, Change Management, Erp, Business Strategy, Pmo, Business Process Improvement, Leadership, Business Development, Process Improvement.

Who are Adrian Ciaffone's colleagues?

Adrian Ciaffone's colleagues are Gustavo Jorge Maffeis, Monica Allende, Ana Laura Olivera, Carlos Sutton, Mariano García León, Nahuel Acha, Agostina Bruzzo.

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