- Provided operational support for employees around the Pacific (Australia and New Zealand) and Asia-Pacific (e.g. Malaysia, India and Singapore) regions.- Review and execute 5-15 revised terms, temporary contracts and internships per week for Pacific region.- Follow-up and execute probations (completion, failure and extension) for Pacific employees (about 20 a month).- Document, organise and maintain employees data about 20 times per week for record keeping.- Advocated and implement better recording keeping practices (e.g. standardisation of procedures and saving communication logs) to improve post reviews and problem-resolution procedures.- Draft and execute about 30 official letters for Pacific and Asia-Pacific regions letter such as novated leases, jury exemption, statement of services, letter of authorisation and employment verification.- Conduct at least 5 change request (e.g. internal transfers, supervisor updates, absence/leaves, salary updates, work hour changes, license updates, termination, extension) per day.- Planned activities for CBRE’s Bangsar South office team-building events (e.g. CBRE Olympics, team-building night).- Train new interns/hires on CBRE’s SOP and processes.- Created “training manuals” for each processes to assist new hires/interns to better and more quickly integrate into their role.- Work closely with Payroll and IT teams to resolve inquiries with regards to bankroll and IT related issues.- Review nominations and distribute 10-20 internal rewards per month (RISE Awards and Long Service Anniversary award) to Pacific employees.

Thesis: Eating Away Stress? Does Job Control and Emotion-based Coping Mechanism Influence After-work Snacking Behaviour?Courses: Work Psychology, Human Resources, Human Performance, Organisational PsychologyProfessional Skills: Coaching, Interventions, Training & Development, Consultancy Projects, Selection & Assesment, Organisational Needs Analysis, Negotiation, Change Management, Climate & Culture, Leadership & Teamwork

- Conducted therapy sessions and behavioural analysis on 2-5 clinically diagnosed patients per day.- Conducted facilitated collaborative solutions with local NGOs (e.g. Rotary Club) to improve patient well-being and increase public awareness for mental healthcare.- Planned and executed 2, 1 week long charity drive via mental healthcare booths at supermarket chains where the public can donate, buy handicrafts made by patients or have “quick to go” counselling 10 minutes 1 on 1 sessions.- Composed and pen informative write-ups and articles (1-2 a month) for Perak Society of the Promotion of Mental Health’s publications to increase awareness of mental healthcare, funding of mental healthcare and spotting signs of disorders.- Conducted 2 classes per month with medical students from local universities such as UNIKL and University Kebangsaan Malaysia to educate them on topics such as mental healthcare, signs and symptoms, public awareness, counselling, therapy, and the importance of patient perspectives.

- Created daily compelling content (video and infographics) for HABIB Learning’s social media to capture external clients and improve the digital footprint of the company’s education arm.- Created in-house training materials weekly (1-2 videos and learning modules per week) in the form of learning modules and training videos to enhance learning engagement and participation while reducing staff downtime for attending physical classes.- Supported trainers in developing training modules by implementing developmental psychological concepts, streamlining class procedures and amending errors to enhance quality of training sessions.- Created and developed a robust livestream system for HABIB Jewels to showcase products, advertise campaigns, collaborative livestreams and “learning titbits streams” (learning streams do not focus on products but rather customer engagement and jewellery education).- Created daily content for HABIB Jewels (2 livestream, 1 short video and 1 story per day minimum) marketing department with the focus on enhancing sales, customer engagement and brand recognition.- Collaborated with Director’s Office and Retail Operations department to produce 1 report per month and bi-weekly marketing reports on sale performance, customer engagement and brand recognition.- Copywrite 1-3 articles/press releases for PR department weekly and attended 6 corporate events to interview and create content with celebrities and influencers (e.g. Miss Universe Malaysia and Zoo Negara x HABIB Jewels collaboration).

- Conducted SQL programming on Juris’s proprietary fintech software for Malaysian banks and legal institutions.- Collaborated with various teams using AGILE project management methodology via SCRUM leadership.- Test, re-test, troubleshoot software packages before live and provided after-live bug fixing with software engineers.- Assisted in penning software user manual and guided training courses for client users.- Provided exceptional end to end customer support services during maintenance phase of project.