As a customer service consultant at Workskil Australia, I provide support and guidance to clients, assisting them in navigating various services and programs offered by the organisation and government. This involves addressing inquiries, resolving issues, and ensuring clients receive the assistance they need to achieve their goals, whether it's employment, training, or other support services. Additionally, I collaborate with colleagues to improve overall customer service delivery and client satisfaction.I have 8 years of experience in various roles at Apple, where I developed and demonstrated skills in customer support, technical support, sales, sales consulting, and public speaking. I also have a BA in Film Studies from JMC Academy, which gives me a creative edge and a passion for storytelling. I leverage my communication and presentation skills to onboard customers effectively, educate them on our features and benefits, and build meaningful professional relationships with them.