Adrian Leung Email & Phone Number

Edmonton, AB, CA

- Developed, trained, and deployed a machine learning model in QuickBooks Online, creating personalized dashboards that enhanced user productivity and satisfaction- Led ownership of QuickBooks Online login-related assets, crafting and implementing technical architecture diagrams that significantly enhanced and streamlined the authentication process.

- Designed and implemented a new global login system across QuickBooks products, delivering a streamlined user experience to over 7 million customers worldwide- Implemented rigorous testing protocols and resolved critical bugs, significantly boosting customer satisfaction and overall experience- Engineered and integrated a login solution that simplified.

- Created a comprehensive documentation and drug information tool that significantly reduced the time pharmacists spend on documenting prescriptions and clinical activities- Successfully configured and provisioned cloud infrastructures on AWS, optimizing scalability, security, and performance for Medi-Scribe, ensuring robust and reliable service delivery.

- Helping individual students or groups of students as they work through assignments and homework material- Remote assisting any remote students and alumni using a combination of chat, video and screen share- Keeping up to date with correspondence about student progress, and assignments/exercises students work through, in order to stay informed- Performing.

- Contributed to developing, testing, and implementing critical software features for a multi-million-dollar project, ensuring functionality enhancements and on-time milestone delivery- Successfully migrated applications to cloud infrastructures, enhancing reliability, performance, and achieving substantial operational cost savings- Designed and.

- Develop and implement automation tools to streamline work and available resources- Assist with the infrastructure upgrade and replacement project- Imaging and configuration of technological infrastructures- Utilize coding and analytical skills to improve efficiency of other IT-related responsibilities- Support migration of data to ensure data.

- Provide direct, one on one customer support in person, or over the phone to quickly identify and resolve customer computer problems- Respond in a timely manner to incoming requests for customer service, and maintains contact with the end user to ensure the effectiveness of the solution- Monitor and support audiovisual equipment in downtown City of.