Leading Strategy and Innovation within a new Office of the COO focused on Innovation Management, New Venture Development, and Program Governance for our consumer transformation. Lead the development of a EV Consulting business, annual planning / prioritization with our executive team, and the launch of our Customer Data + Marketing Platform

Leader supporting two major transformation initiatives - transitioning to a B2C brand with a direct relationship with our customers and standing up our centralized operations. Developed a vision for both programs, stood up and ran program governance, set and measured success KPIs, and led teams through pilots and scaling.Additionally, supported strategic work across Global Technology, Data and Analytics, and In-House Software Development, including vision, process design, organizational design, and execution.

Leading cross-functional teams across operations, user research, and analytics to identify and measurably improve the prospect, resident, and team member experience. In the process of establishing teams to cover the apartment shopping, living, and renewals experience.Developing and managing our process for evaluating and launching new technology integrations and partnership across the resident experience.

Led a team of designers and software engineers to build internal operations applications that manage the printing, production, fulfillment, and returns processes. Managed a recruiting pipeline of technical talent, hired 9 employees, and provided day-to-day coaching and mentorship. Built and managed a DevOps pipeline on AWS with CircleCI, Kubernetes (EKS / ECR), RDS Postgres, and Redshift. Developed data pipelines and reporting for eCommerce data to support operations and finance teams

Led Digital and Customer Experience transformation programs in Financial Services and Aerospace industries, helping clients build and expand their digital incubators into BAU functions. Coached clients on human-centered product management, portfolio prioritization, organizational design, measurement methodologies, and Agile software development. Supported executive leaders through culture shifts in approaching technology development and facilitated large ideation and prioritization workshops.