Adrian Dick Email & Phone Number

Zurich, Switzerland

Zürich, Zürich, Schweiz

Responsible for the 7x24 operation of global monitoring and ticketing applications, which are active, in over 50 different Telecom Managed Services, projects all over the world. Operation of three applications with more than 400 servers in three twin data centres/clouds in Europe, India and America.Responsible for resource management, including recruitment.

Als Teamleiter verantwortlich für Betrieb und Entwicklung (Change- und Release-Management) des Network Monitoring Tools (IBM Tivoli Netcool) und Webportalen für Kunden. Solutionarchitekt für Remote Access für alle Managed Service Kunden.

Responsible to ensure remote access to all managing service customer within EMEA. Ensure that Alcatel-Lucent and customer IT security policies and availability of all components meet the requirements for 7x24 operation. As team leader, responsible for the secure operation of the terminal servers for user access to the various customer networks.

Within the software development team responsible to provide internal quality testing and also providing managed services in the OSS/BSS area for Swiss clients. In addition, in a role as project manager to ensure IT solution and connection for two Swiss managed service projects. (Insourcing of 150 and 300 people)

Teamleader of a team of 8-10 employees Responsible for maintenance, support and application managementProject work in the area of CCTV, Voice Mail Systems (VMS) and Intelligent Network (IN)Support project management and pre-sales

Establishment and operation of a Network Operation Centre (NOC)Ensuring 7x24 operation of a voice service platform for three telecom providersSet-up and operate of a call centre

Setting up, testing and commissioning complex systems and applications at customer sites.Configuration. Programming of scripts, testing and commissioning in the Unix, Linux and Windows environment.Support for qualification and acceptance tests at the customer's premises2nd and 3rd level support

Setting up, testing and commissioning network elements and corresponding applications at customers. Carrying out project work in the Unix environment.Expansion and configuration of network elements incl. the associated interfaces (e.g. emergency call phones on the highway in Kanton AG). Introduction of new SW releases. Analysis and elimination of problems.

Working in support for a multi-vendor provisioning system. Analyse and solve problems that arise during operation. Advising the client on operational matters. Participation in the rollout of new software releases. Operation and maintenance of the department's internal IT infrastructure. Conceptual and technical collaboration on internal.

Eidg. Dipl. Informatiker, Business Solutions

Business Prozess Development, Business Solutions, Application integration, Führung, Analyse der IT, Umsetzung IT-Strategie (Beurteilung.

Informatiker Mit Eidg. Fa, Wirtschaftsinformatik

System Engineering, ICT, Recht, Organisation, Security- und Riskmanagement, Projektmanagement, Evaluation, Management Information Systems.

Computer Engineering